Overview
Telstra Retail: Full Time Customer Service & Sales Consultant Hay Street. Employment Type: Permanent. Closing Date: 20 Feb :59pm. Job Title: Telstra Retail: Full Time Customer Service & Sales Consultant HAY STREET.
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Job Description
Ready to Make a Difference? Join Our Iconic Team at Telstra
At Telstra, we're more than just a leading telecommunications company—we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
What You'll Be Doing:
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits:
* Annual Fixed Remuneration: $64,915.20 per year
* Plus 12% Superannuation
* Plus 10% Variable Remuneration
*Junior Rates apply for those under 20 years of age.
Penalties: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays. 12% superannuation included.
Additional Benefits:
* Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
* Training & Career Growth: Access over 17,000 learning programs with LinkedIn Learning, and participate in our Future Ready program to build your skills.
* Flexibility: Flexible working hours and supportive parental leave options.
* Recognition & Rewards: Monthly performance rewards and various recognition programs.
* Inclusive Culture: A diverse and inclusive team where every perspective is valued.
Is It You We're Looking For?
* Great Communication Skills: You connect with people and make their day better.
* Solution-Oriented: You enjoy tailoring solutions for each customer.
* Sales Drive: You're motivated to achieve and exceed sales targets and KPIs.
* Passion for Learning: You're eager to grow in a dynamic environment.
* Resilience and Positivity: A can-do attitude even when tasks are busy.
* Customer-Facing Experience: Previous experience is a plus but not required; enthusiasm and willingness to learn are valued.
How to Apply:
Ready to kickstart your journey with us? Click "Apply Now" to submit your application. After applying, you may receive an email from our partner, HireVue, to complete the next step in our assessment process.
Join Us at Telstra Retail:
When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team
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