Total Connections is an established WA business with branches in Perth, Kalgoorlie and Port Hedland, servicing predominantly the mining and industrial sectors. Our core business is hydraulic hose and fittings, supported by fire services, crane servicing, cylinder repairs and related hydraulic solutions.
We're looking for an experienced Operations Manager to lead our Kalgoorlie operation.
This is a hands-on leadership role for someone who understands hose and hydraulics, leads from the front, and can drive safety, performance and accountability across a busy regional workshop and mobile service team.
The Role
As Operations Manager, you'll take ownership of day-to-day operations and branch performance — people, safety, workflow, customer outcomes and standards.
This is not an office-based management role. You'll be visible on the floor, across the workshop and in front of customers, ensuring work is delivered safely, efficiently and to a high standard.
You'll work closely with senior leadership to make sure the Kalgoorlie branch operates in line with company expectations and continues to grow.
What You'll Be Doing
* Lead the Kalgoorlie branch and take full ownership of branch performance
* Manage and support the team across workshop and field service operations
* Drive safety and compliance across workshop and site work (OHS, permits, procedures)
* Plan and coordinate workload, scheduling and priorities to meet customer demands
* Ensure quoting, scoping, job preparation and job close-out are completed properly
* Maintain strong relationships with key customers and handle escalations when needed
* Improve systems, workflow and standards to lift consistency, productivity and quality
* Monitor branch targets and KPIs (service delivery, turnaround, rework, team performance)
* Support shutdowns and major projects by coordinating labour, equipment and materials
* Ensure the branch represents Total Connections professionally at all times
What We're Looking For
Essential
* Strong hose and hydraulics knowledge
* Proven leadership experience in a workshop/service environment (branch or operations management)
* Strong people leadership — able to set standards, hold accountability and build a solid team culture
* Confidence dealing with customers, quoting, job planning and problem-solving
* Solid computer skills (ERP systems, Microsoft)
* Strong understanding of workshop and site-based safety requirements
Highly Regarded
* Mechanical or trade background
* Fire suppression experience
* Sales, quoting or key account management experience
* Experience in mining or heavy industrial environments
What You'll Get
* Competitive salary package based on experience
* A senior role with real ownership and influence over branch outcomes
* Variety — no two weeks are the same
* Support from an established and growing WA business
* Long-term opportunity with a company that values performance and loyalty