OverviewJoin New Era Technology, where People First is at the heart of everything we do.
With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow.
Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development.
Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits.
Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.
Apply today and help us shape the future of work—together.Ready to take your IT career to the next level in Perth?
We\'re on the lookout for a skilled Systems Engineer who thrives on solving complex technical challenges and delivering top-tier support.What is the roleWe're looking for an experienced Systems Engineer to join our Perth-based Service Delivery team.
This full-time role is office-based during standard business hours (Monday to Friday) and includes participation in an on-call roster and occasional after-hours work as needed.You'll provide technical support across infrastructure, networking, cloud platforms, and end-user systems, while also contributing to ongoing maintenance and project delivery.
Working closely with both clients and internal teams, you'll help ensure reliable, secure, and high-performing IT environments.What You'll Be DoingProviding remote and onsite support for a variety of client environmentsTroubleshooting and resolving hardware, software, and networking issuesInstalling, upgrading, and configuring IT infrastructure (on-prem and cloud)Acting as an escalation point for junior techniciansCollaborating with clients to understand technical needs and deliver tailored solutionsMonitoring systems, responding to alerts, and managing incidents in line with SLAsDocumenting technical procedures, solutions, and project workLiaising with vendors when requiredRecommending and supporting implementation of new technologiesContributing to ongoing improvement and automation initiativesKeeping your technical knowledge up to date through self-study and trainingWho we are looking forStrong Communication Skills: Demonstrated ability to communicate effectively with both internal teams and external stakeholders.
Written and verbal communication skills must be to a high standard.Self-Management: Proven track record of working independently while maintaining high productivity and accountability.Technical Proficiency (Intermediate Level or Higher): Candidates must possess hands-on experience and working knowledge in the following areas:Microsoft 365 (M365)– administration and supportMicrosoft Security Solutions– management & supportNetworking– preferably with Cisco Meraki technologiesBackup Solutions– ideally Veeam or similar platformsServer Infrastructure– both on-premise and cloud-based, including:Windows ServerHyper-VVMware ESXiEnd user & desktop devices– administration and support including computers and smart phonesMinimum 5 Years in Technical Support Roles: Ideally within a Managed Service Provider (MSP) environment, supporting a diverse range of clients and infrastructure setups.Multi-Client Support Exposure: Experience managing and troubleshooting systems across multiple customer environments, with a strong focus on service delivery and client satisfaction.Monitoring and Maintenance: Proven ability to respond to alerts, perform root cause analysis, and carry out preventative maintenance tasks.Preferred Qualifications & CertificationsMicrosoft CertificationsMicrosoft 365 Certified: Modern Desktop Administrator AssociateNetworking CertificationsCisco Meraki Solutions Specialist (or equivalent hands-on experience)Backup & InfrastructureVMware Certified Professional (VCP), Microsoft Hyper-V or Nutanix experienceExperience interacting with change management processes including writing requests for changeFamiliarity with RMM tools and PSA systems such as ConnectWiseExperience physically installing and maintaining networking equipment and other infrastructure at client sites and in a data centre environmentWhat we offerA friendly team environment with a strong technical support networkBroad range of options for training and developing your IT skillsOpportunity to work with the IT industry\'s latest technologiesInternal career growth for high performers and IT super-starsCost price on products from our suppliersLunches and snacks providedBonuses and incentives for upskilling#LI-MP1New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us.
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Select...Do you have Australian Driver\'s License *Yes - Full LicenseYes - Restricted LicenseNoDo you have recent Microsoft 365 and Networking, preferably with Cisco Meraki experience?
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