Robert Half are partnering with a well-established Australian organisation that is seeking an IT Support Officer to join its in-house technology team.
The Role:
In this role, you'll be the go-to person for day-to-day IT assistance, helping staff with hardware, software, and basic network issues to ensure everything runs efficiently. It's a great opportunity for someone with strong Level 1-2 support experience who enjoys troubleshooting, learning new skills, and working in a friendly, collaborative environment that encourages development and career progression.
Responsibilities:
* Deliver first-line IT assistance across desktops, laptops, printers, mobiles, and business applications
* Diagnose and resolve issues related to hardware, software, and network connectivity
* Administer user accounts and access rights in Active Directory, Exchange, and Microsoft 365
* Record and update tickets, notes, and documentation accurately in the helpdesk system
* Help with setting up, configuring, and maintaining IT equipment
* Contribute to - and learn from - infrastructure-focused projects
Requirements:
* 1+ years' experience in IT support (Level 1-2)
* 1+ years' experience supporting networks, telephony, and mobile technologies
* Strong understanding of Windows 10/11, AD, DNS, DHCP, M365, and ITIL concepts
* Excellent communication and problem-solving skills
* Team-oriented with a proactive, can-do attitude and a strong desire to learn
Benefits:
* Australian-owned organisation with a strong national presence
* Supportive leaders who focus on development and encourage internal progression
* Tenured team offering mentorship and technical growth
* Positive team culture with social events and real connections beyond the workplace
Apply Today
Apply today using the link provided or contact for a confidential conversation.
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