Job Title: Integrated Services Manager
We are seeking a highly skilled and experienced Integrated Services Manager to oversee the operations of our cleaning, security, maintenance, and customer service teams at a prestigious shopping centre on the Gold Coast.
The successful candidate will be responsible for:
* Managing company operations in cleaning, security, customer service, and maintenance with a focus on delivering exceptional results.
* Delivering outstanding customer service and exceeding client expectations through proactive communication and issue resolution.
* Providing strong leadership, coaching, mentoring, and inspiration to teams to drive success and adhere to industry standards.
* Identifying opportunities for innovation and value-add for clients through strategic planning and analysis.
* Overseeing all financials and controlling the profit and loss statement to ensure fiscal responsibility.
* Developing and implementing strategies to address issues and ensure compliance with Occupational Health and Safety requirements.
We require a professional with:
* FThunkances management experience and a background in retail or commercial environments.
* Cleaning industry experience is highly desirable.
* Experience in managing large and diverse teams, performance management, and employee relations.
* Demonstrated client relationship management experience with strong influencing skills and the ability to deal with issues proactively.
* Ability to work flexible hours to support the team and client.
* Strong financial and business acumen to deliver P&L results.
* Passion and commitment to delivering customer service to the highest standard.
* Excellent communication and presentation skills.
* Competent computer skills and attention to detail.
We offer:
* Reward and recognition incentives to motivate and reward top performers.
* Ongoing training and development to enhance skills and knowledge.
* A safe and supportive working environment that fosters growth and well-being.
* Career development opportunities to advance your career.
* A family-oriented culture that values diversity and inclusivity.