Key Responsibilities Provide quality customer focused rostering and workforce management support services (including the planning, creation and maintenance of rosters) to line managers to ensure optimum workforce deployment.
Pro-actively manage time and attendance records, liaising with staff and nurse unit/line managers to enable accurate scheduling activities and pay outcomes.
Establish and maintain a close working relationship with nurse unit/line managers to understand the operating environment and requirements.
Pro-actively undertake relief management (as required), processing unplanned leave, identifying relief staff for vacant shift, processing redeployments and assigning additional shifts.
Provide strong support for line managers providing advice in relation to on-line rostering and workforce management transactions, escalating queries that cannot be resolved locally to Corporate Technology Services.
Run and review data validation reports throughout each pay cycle undertaking necessary error corrections within role remit and designated timeframes.
Manage and maintain administrative records in accordance with local records management procedures and policies, ensuring relevant copies are provided to Payroll Transactional Services as required.
Demonstrate initiative in supporting employees and line managers in adopting new and changing business processes in an environment of continuous improvement.
Maintain a comprehensive working knowledge of relevant industrial awards and agreements, and human resource and industrial policies.
Role Fit Demonstrated experience performing rostering and/or workforce management support activities in a large and complex service delivery environment.
Demonstrated knowledge of, or ability to rapidly acquire knowledge of Queensland Health's Integrated Workforce Management Solution and relevant industrial instruments as they apply to various employment streams.
Demonstrated analytical and problem-solving abilities in relation to rostering and workforce management transactional issues.
Demonstrated high level organisational skills and resilience including the ability to set priorities and achieve results in an environment of high workload and tight deadlines.
Well-developed oral and written communication skills including the ability to liaise and effectively negotiate with line managers and other team members.
About Children's Health Queensland Hospital and Health Service (CHQ HHS) Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.
Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the, Jacaranda Place, Ellen Barron Family Centre, our, our, and other statewide services and programs including specialist outreach and telehealth services.
Inclusion and diversity To encourage inclusive practices in recruitment, we are committed to increasing our and building inclusive cultures that respect and promote and Workforce Diversity and Inclusion.
CHQ is an equal opportunity employer.
Some of the great benefits of working at CHQ HSS Opportunities for professional growth and development Competitive renumeration Annual pay increases *****% employer superannuation contribution 17.5% annual leave loading Salary packaging Employee wellness and assistance program Work/life balance, variety, and flexibility