JOB TITLE: Assistant Manager - Growing Tuition Business /Leadership Opportunity
Make a real difference in students' lives while building your leadership skills.
Join a supportive, values-driven team in a hands-on Assistant Manager role.
Ideal for someone ready to step up beyond admin into real responsibility.
JOB TYPE: Permanent Full-Time
LOCATION: 2C/3 Wanguri Place, Wanguri, NT, 0810 (at the rear of the Wanguri Shopping Center)
SUPERVISOR/MANAGER: CEO / Manager
MAIN DUTIES/RESPONSIBILITIES:
The Assistant Manager is expected to support the Manager /CEO, lead the team, maintain standards, and ensure smooth daily operations, while upholding Australian workplpace expectations around safety, fairness, and professionalism.
You will perform the following duties as required:
Supporting Daily Operations - Assist in planning & overseeing daily tasks; & ensure that procedures are followed; monitor workflow, productivity, & service standards
Team Leadership, Supervision & Support - Help train, supervise, & support team members; provide feedback & coaching; foster a positive, respectful, & professional team environment; assist with onboarding new employees & ongoing support
Team Communication & Co-ordination – Act as a link between management & staff (relay updates & instructions from management); & support team morale & collaboration; communicate expectations clearly & professionally; provide feedback to Manager on team performance & operations
Customer Service - Handle customer queries & inquiries on several platforms (including email, text, Business Suite, Teachworks, social media, phone inquiries, walk ins, & process Square & MOTTO payments, etc) consistently delivered to a high standard in a timely & efficient manner, debt recovery, complaints; & ensure high quality service or product delivery; lead by example in communication & professionalism
Administrative & Organisational Tasks - Maintain records, registers (including Google Sheets), rosters, payroll (with Xero support provided by the remote bookkeeper), CRM (Customer Relations Manager - Teachworks), preparation of employee packs (onboarding employment, etc), policies & procedures, research, or reports; & support with meeting minutes & note taking, inventory, orders, or scheduling; support stock control, ordering, & general organisation
Decision Making - Step in for the manager, when required; & make operational decisions within set limits.
Compliance & Workplace Standards - Ensure policies, procedures, & safety standards are followed; promote a safe & inclusive workplace
Problem Solving & Initiative – Address issues as they arise, whether that be from staff, parents or inhouse, & make sound decisions within scope; show initiative in improving processes & supporting business goals
Note: The above list is not exhaustive, & the role may change to meet the overall objectives of the business. Fulfill other objectives & responsibilities as required by management & other tutelage personnel as requested.
We may also assign you other duties, where reasonable for your position, qualifications, training and experience.
SKILLS & EXPERIENCE
Qualifications:
· MUST have a current OCHRE card (NT working with children card), not the voluntary card
· A current OCHRE card must be obtained and held before starting employment with the organisation
· High School Achievement Certificate (that indicates the year level you completed your schooling)
· Diploma or Certificate IV in Business Administration (having a formal qualication can be an advantage), or relevant experience
· First aid certificate (desirable)
Experience:
Equivalent of 2 years experience in a similar role or industry
Experience requirement specifically refers to management or leadership roles equivalent to 2 years
Skills:
Computer Literacy:
· Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
· Intermediate to advanced Google Suite skills (Sheets & Docs)
· Intermediate ability to manage a CRM skills (Teachworks)
· Intermediate ability to conduct communications using Meta Business Suite
· Intermediate ability to create & uphold a positive presence with social media, such as post creation through to onboarding new clients
· Understanding of &/or ability to utilize banking platforms, such as Square, NAB MOTTO, Direct Tranfers & Xero
Customer Service Focused:
· Commited to providing exceptional customer service across all platforms, such as written, verbal, phone & face to face
Communication:
· The ability to communicate clearly & concisely, varying communication style depending on the audience, including professional discretion
· Strong communication skills, including the ability to address outstanding payments with clients in a clear, respectful, and solutions-focused manner
Attention to Detail:
· Excellent attention to detail & written skills when communicating with others, both internally & externally
Team Leader:
· Intermediate ability to provide communication & coordination of the Amber's Tutelage team
· Intermediate ability to lead, supervise, train, support & provide feedback to staff & management
Time Management /Organisation:
· Accomplish objectives effectively within time frame given
· Keep the manager /CEO informed of potential risks (WHS) & overdue &/or looming deadlines
· Organised and able to meet deadlines
PERFORMANCE GOALS:
· Complete administration tasks on time
· Ensure office is clean and presentable at all times
· Deal with clients, suppliers and other employees professionally at all times