Overview
We are looking for an energetic and driven Assistant Store Manager to join our Maroochydore store. POSITION PURPOSE: As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, robust sales driving attitude, and a people first culture that prioritises succession and retention. Responsibilities
People
Create and maintain a people first culture that values development, collaboration, transparency, and open communication Lead, coach and support the store team to achieve people, performance, planning, and operational goals Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner Support the recruitment and induction processes to reduce turnover and ensure strong team development
Performance
Ensure team are delivering an exceptional customer experience using CLASS (selling steps) and relevant customer service techniques Primary point of contact and manager on duty on Store Manager’s RDO and Annual Leave Drive and maintain sales performance within the store in line with retail goals and KPIs Utilise sales reports to identify commercial opportunities and take quick and decisive action Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions Ensure team are meeting customer sign-up KPIs in line with expectations
What we offer
A fun, inspiring and challenging workplace A rewarding incentive program like no other retailer Frequent support, feedback, and a high level of communication with your Area Manager and State Manager Mentoring, training, and development to support you on this journey If this sounds like you with Store management experience, please send through your expression of interest, and apply!
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