Description
Unlock your full potential and achieve your career aspirations with us at The Westin Hotel Melbourne. As a Night Auditor youll embark on a journey of self-discovery and ambition setting clear achievable goals embracing continuous learning and tackling challenges head-on.
Join our people-first environment where career growth opportunities abound. Enhance your daily tasks with meaningful training paving the way for a fulfilling career path. At The Westin Hotel Melbourne we strive to make each day better for our guests our communities and each other. Take the next step in your Front Office career with us!
* Rise with us providing clerical and guest facing support in the overnight operations including end of day balancing and closing off procedures
* Assist guests arriving and departing the hotel through the check in and departure process
* Handle general enquiries whilst engaging and inspiring guests with each guest experience
* Focus on hotel security and safety updating your knowledge and certifications regularly
* Handle complaints settling disputes and resolving grievances and conflicts by negotiating with relevant parties
* Be an expert on the hotel and the surrounding area whilst reinforcing our commitment to wellness
* Build and strengthen relationships with existing and new guests creating intimate and distinctive experiences to enable future bookings
* Understand the impact of the departments operations on the overall property financial goals and objectives and manage to achieve or exceed goals
* Act on behalf of Senior Management / GM in the absence of the General Manager / Senior management.
About You
* Experience with OPERA property management system or similar
* Relevant experience in a Guest Service role
* Interest in the financial / accounting procedures of the hotel
* Working rights in Australia is mandatory (NO SPONSORSHIP WILL BE PROVIDED)
* Enthusiastic to elevate your career
* Self-motivated organized and capable of working autonomously
* Armed with smart solutions and a can-do attitude
* Victorian driving license
Our Benefits
* Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
* Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
* Grow develop and progress with internationally recognized training programs unlimited strategic development and exciting career opportunities within the Marriott International group
* Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
* Opportunity to receive Employee Referral Incentives and get paid for working with your friend
* Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
Westin Hotels and Resorts are part of Marriott Internationals Premium portfolio which has committed to putting people first for 90 years. Apply now!
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Key Skills
Customer Service,Hotel Experience,Hospitality Experience,Guest Relations Experience,Math,Windows,Facilities Management,Night Audit,Front Desk,Guest Services,Phone Etiquette,Word Processing
Employment Type : Full-Time
Experience : years
Vacancy : 1
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