Overview
Police Communication Operators work within a dynamic environment, committing to provide superior, client focused 'Triple Zero Call Taking and Police Dispatch' services across Queensland in response to community requests for assistance.
Responsibilities
- Manage calls for service in emergency, stressful and challenging situations using a high level of negotiation and conflict management skills to de-escalate the situation, calm the callers and obtain the vital information required.
- Apply the Queensland Police Service demand management framework (SOLVE) to request allocation of Police resources for incident response.
- Accurately relay data using voice communications equipment in a time-critical environment to provide responding police units with relevant information to take appropriate action.
- Research a variety of police data management systems to gather information on relevant persons, vehicles and places of interest to police.
- Review incidents and assess tasks, work with flexibility, speed and accuracy to continuously update incidents with relevant time-critical information.
- Liaise with other service providers to allocate resources to incidents as required by operational police.
- Comply with information security policies and procedures to ensure information holding systems are kept confidential and utilised accurately and reliably.
- Research, interpret and relay information relating to legislation, criminal and civil issues, policies and procedures.
- Contribute positively within a dynamic team environment to achieve the required service delivery standards including support and mentoring of other communication operators.
Role requirements
- Initial appointment will be on a fixed-term temporary basis while you participate in a Communications Operator Training Program of approximately six months. Successful completion of the training program is required for ongoing employment and permanent appointment with the Queensland Police Service.
- Appointees will be required to participate in a 24-hour, 7-day roster with work hours equating to 36.25 hours per week. Shift penalties apply.
- Successful applicants may be required to undergo alcohol and/or other drug testing in accordance with Service policy and the Police Service Administration Act 1990.
- A recent keyboard skills certificate indicating a minimum speed of 40 words per minute with 98% accuracy must be provided with your application.
- Shortlisted applicants will be required to undergo typing, call taker simulation, and cognitive ability assessments.
- Successful applicants are required to undergo a psychological assessment.
- Successful applicants are required to provide an approved PEMS hearing test. The hearing assessment will include Pure Tone Audiometry and a Speech Discrimination Assessment; specific thresholds apply (details in the information guide). Testing is conducted with any hearing aids used by the applicant.
- Successful applicants will be required to undertake regular hearing testing as part of ongoing employment.
Job details
- Closing Date: Friday, 3 October 2025
- Occupational group: Customer Service/Call centre
- Seniority level: Not Applicable
- Employment type: Full time
- Job function: Information Technology
- Industries: Government Administration
Applications to remain current for 12 months.
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📌 Communications Operator - Triple Zero Call Taker and Police Dispatcher
🏢 Queensland Police Service
📍 Brisbane City