Customer Service Specialist Job
Job Description:
We are seeking an enthusiastic and motivated Customer Service Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service experiences in a fast-paced environment.
You will work closely with members and guests from diverse backgrounds, assisting with enquiries and requests while maintaining a high level of cleanliness in our service areas.
Key Responsibilities:
* Building rapport with members and guests
* Assisting members and guests with enquiries and requests
* Working in our Housekeeping, Bar and Gaming Area, including beverage service, TAB and Keno
* Delivering great customer service experiences accurately and efficiently
* Maintaining cleanliness of our service areas
Requirements:
* Previous customer service experience is essential
* Current RSA, RCG and ARCG qualification is essential
* Bar and gaming service experience is preferred
* Able to work in a fast-paced environment
* Excellent interpersonal skills
Benefits:
* Competitive casual rate above award rate
* Employee Enterprise Agreement
* Free onsite undercover parking
* Uniforms provided
* Staff Christmas Party
* Staff events - Trivia, Paint & Sip, Karaoke
* Employee Assistance Program - up to 6 sessions annually
About Us:
Our company is a leading provider of customer service solutions in the hospitality industry. We pride ourselves on delivering exceptional customer experiences through our dedicated team members.
How to Apply:
If you are looking for a challenging and rewarding role in a dynamic team, please submit your resume and cover letter outlining your relevant experience and qualifications.