Technical Support Specialist
The Technical Support Specialist is a key role in our organisation, providing critical technical support to clients. The successful candidate will have excellent interpersonal and communication skills, with the ability to troubleshoot alarm and equipment issues.
* Key Responsibilities:
o Provide Technical Support: Respond to client enquiries, troubleshoot alarm and equipment issues, and escalate as needed.
o Configure & Test Devices: Assist with setting up new peripheral devices and ensure they are working correctly.
o Manage Equipment Returns: Process returned alarm units and peripheries, ensuring accurate record-keeping.
o Dispatch Equipment: Prepare and dispatch equipment to clients and update records accordingly.
Requirements:
* Excellent interpersonal and communication skills
* Experience in computer operation and administration
* Previous customer service experience desirable
* Previous technical support experience desirable
Benefits:
* Flexible work arrangements
* Salary packaging for living expenses
* Access to Staff Fitness program
* Staff rewards and recognition program
About Us:
We are a healthcare provider dedicated to delivering sustainable healthcare tailored to evolving community needs. Our mission is to enhance services and careers, providing quality care to rural and regional communities.
Culture & Benefits:
Our organisation values diversity and inclusion, committed to providing a diverse and inclusive workforce. We offer flexible work arrangements and competitive benefits packages.