Servicenow Business Analyst (Telco Domain)
About the role:
We're looking for a skilled Business Analyst to play a key role in connecting business needs with technical delivery. You will be responsible for capturing and translating business and user requirements into clear, actionable stories for agile development teams, ensuring solutions are built and tested to meet expectations.
In this role, you will manage stakeholder relationships across the project lifecycle—identifying, prioritizing, modeling, and documenting business, process, and data requirements. You will represent stakeholder interests throughout planning, development, testing, and release phases, helping to ensure outcomes align with business goals.
Roles and Responsibilities:
1. Capture business and user requirements (as stories for agile teams)
2. Ensure requirements are understood, developed, tested, and delivered to specification
3. Own the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
4. Represent project stakeholders throughout planning, development, and release processes
5. Work with the platform team to develop release estimates
6. Support the testing effort
7. Work with stakeholders to drive adoption
8. Define processes across Customer/IT/Employee workflows
9. Fluent in both written and spoken English
10. Minimum 3 years of experience in process design across ITSM or Customer Service Management/Field Service Management/HR Service Delivery
The Successful Candidate:
1. Must have strong ServiceNow technical knowledge
2. Must have Telco experience
What's on offer?
This is a 6-month contract.
Location - Melbourne OR Sydney
How to Apply
Please upload your resume to apply. We will contact suitable candidates with further instructions. You will be required to complete selection criteria as part of your application.
For further information, call George Wright at 0480 011 549 or email
Candidates must be willing to undergo pre-employment screening checks, which may include ID and work rights verification, security clearance validation, and other client-requested checks.
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