Position Title: Payroll Trainee
Reporting Line: Managed Services Manager
Position Purpose
Trainee role that will be mentored and trained through ADP’s Academy program to deliver high quality payroll processing and support to clients.
Key Responsibilities
Participate in a formal payroll administrator training program Gain foundational knowledge of the payroll industry and ADP products and servicesProcess allocated client payrolls ensuring accuracy and timeliness Provide accurate and timely response for pay related queries via phone calls, ticket management and chat Resolve client issues and/or escalate matters as required in a timely mannerTimely preparation of long service leave, terminations, retrospective payments and other payroll related payments and returnsContribute to client experience measures (retention and Net Promotor Score) and Win As One performance goals Identify and recommend continuous system and process improvements
Experience
Customer service experience desirable but not essentialExposure in a payroll environment desirable but not essentialBasic understanding of current Australian payroll legislation desirable but not essentialStrong analytical and problem-solving experienceCommitment to delivering service excellenceDemonstrated effective communication to clients and associates (written and verbal)Sound experience with MS Office skills – Outlook and ExcelAbility to manage time effectively with the ability to prioritise client needsExperience with ADP products highly desirable
Certifications / Qualifications
Tertiary qualifications or completing (Cert IV / Diploma/Degree within Business / Administration) is highly desirable) or relevant experience may be accepted and will be considered in lieu of formal qualifications.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and advantages administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
📌 Payroll Trainee
🏢 Adp
📍 Hobart