About the Role
Join to apply for the
L&D Trainer
role at
Auto & General Australia
. The position is available at Toowong, North Lakes, or Kawana. Reporting to the Delivery Lead, you will build confidence, capability, and customer excellence by delivering onboarding and upskilling experiences for our frontline and customer-facing teams, focusing on home and motor insurance. You will work with modern learning tools to ensure every team member feels ready to thrive from day one.
Key Responsibilities
Deliver energising induction and upskilling sessions that build product knowledge, service skills, and confidence.
Track learner progress, provide feedback, and support continuous improvement.
Use tech tools such as LMS platforms and virtual training systems to deliver interactive learning experiences.
Monitor training effectiveness using feedback, performance metrics, and engagement insights.
Keep training content up to date with business changes and learner needs.
Act as a voice for learners – gather feedback, spot skill gaps, and suggest improvements to drive growth.
Essential Qualifications
Strong facilitation skills.
Solid understanding of how people learn, with knowledge of adult learning principles.
Top-tier communication and organisation skills.
Experience in a fast-paced, customer-facing or service-driven environment.
Team-first mindset with the ability to self-manage and adapt to change.
Desirable Qualifications
Certificate IV in Training and Assessment (TAE).
Background or certification in Financial Services.
Location
This role is open at any of our Brisbane and Sunshine Coast locations, giving you the flexibility to choose the office that suits your lifestyle. Travel between sites will be required. Whether you prefer the city-side office in Toowong, the retail-area North Lakes office, or the scenic Kawana office on the edge of Lake Kawana, you'll find an environment that encourages work-life balance.
Benefits
Be rewarded – bonuses and other perks for high performance.
Access to the A&G reward and recognition platform powered by Rewards Gateway, offering personalised rewards, peer-to-peer recognition, exclusive discounts across 600+ retailers, and a comprehensive celebration program.
Options for leave – volunteer days, a paid "ME" day, paid parental leave, and the ability to purchase additional paid leave.
Grow with us – learning and professional development opportunities suitable for all career stages.
Give back – volunteer, fundraising, and donation opportunities through the A&G Difference program.
Take care of yourself – a wellbeing hub, mental-health support, and fitness discounts.
Celebrate the wins – on-site events, family fun days, and annual celebrations.
Save money – discounts on insurance products and partnerships with retailers, hospitality providers, and more.
About Us
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing products and solutions that safeguard a brighter future for our customers and community. Our general insurance range – including Car, Motorcycle, Home, Contents, Pet, and Travel – is delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands such as ING, Qantas, Virgin Money, and Coles Insurance. We're excited about the future and are always on the lookout for talented, passionate individuals who can help us become Australia's best insurer. If this sounds like you, apply today. Auto & General values individual differences and fosters an inclusive culture that creates a great place to work for all.
#J-*****-Ljbffr