Department of Health
Health ICT
HICT - Digital Technology Services Group
Applications must be submitted by Sunday 05 July, 2026 11:55 PM
Award/Classification:
Health and Human Services (Tasmanian State Service) Award, General Stream, Band 7
$132,460 to $139,392 per annum
Employment type:
Permanent, full-time
Region:
South
Location:
Lead statewide ICT services, people and projects to deliver safe, efficient, customer-focused outcomes and continuous improvement.
The Team
The Standard Operating Environment (SOE) Team is responsible for delivering and continuously improving the Department's digital workplace services, ensuring healthcare professionals and support staff across Tasmania have access to secure, reliable and effective technology services that support patient care and business operations.
Operating within a large and complex 24×7 health environment, the team manages a statewide portfolio of end-user computing and digital workplace services, supporting thousands of users across hospitals, community health facilities and corporate locations throughout Tasmania. The team works closely with business stakeholders, technical teams, vendors and service providers to ensure services remain aligned to organisational priorities, customer needs and evolving operational demands.
The SOE Team contributes to the Department's broader digital strategy by providing leadership and governance across digital workplace services, supporting technology modernisation initiatives, and ensuring service outcomes deliver measurable value to the organisation and the communities it serves.
The Role
As ICT Manager – SOE, you will provide leadership and direction to a statewide team, ensuring business services are delivered safely, effectively and efficiently while maintaining a strong focus on people leadership, workforce capability and customer outcomes.
You will be accountable for:
* Leading and developing a high‐performing, engaged and customer‐focused team.
* Workforce planning, recruitment, performance management, capability development and succession planning.
* Managing operational performance, service quality, customer satisfaction and continuous improvement initiatives.
* Balancing service demand, resource allocation and competing priorities to ensure sustainable service delivery.
* Managing budgets, contracts, vendors and financial resources to achieve value‐for‐money outcomes.
* Developing and maintaining strong relationships with stakeholders across the Department and external service providers.
* Leading operational planning, business continuity, risk management and service improvement activities.
* Providing authoritative advice and recommendations to senior management and executive on service delivery, operational and workforce matters.
* Supporting the delivery of strategic initiatives, technology modernisation programs and organisational objectives.
What We're Looking For
We are seeking an experienced leader with a proven track record of building high‐performing teams, delivering customer‐focused services, and successfully leading people through change in complex operational environments.
You will bring:
* Extensive proven experience leading and developing technical or operational teams.
* Strong workforce management, recruitment, coaching and performance leadership skills.
* Experience managing budgets, resources, competing priorities and operational workloads.
* Demonstrated ability to build productive stakeholder relationships and influence outcomes.
* Strong communication, decision‐making and problem‐solving skills.
* Experience translating strategic objectives into practical operational outcomes.
* A commitment to customer service, continuous improvement and organisational excellence.
While experience in ICT and digital workplace environments is desirable, applicants will be assessed primarily on their leadership capability, people management experience, business service delivery and ability to deliver results through others.
You will need
* Demonstrated ability to lead, coach and develop technical or service delivery teams, including workforce planning, recruitment, performance management and capability development.
* Proven experience leading customer‐focused services in a complex operational environment, balancing demand, resources, risk and competing priorities to achieve sustainable service outcomes.
* Strong communication, stakeholder engagement and relationship management skills, with the ability to influence outcomes, align services to organisational priorities and provide trusted advice to senior leaders.
Benefits available to eligible candidates
* Professional development and accelerated pathways.
* A range of leave entitlements, including study leave and Professional Development Support.
* Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.
Desirable qualifications
* Tertiary qualifications in Business, Management, Leadership, ICT or a related field.
* An understanding of, or experience working with, ICT‐enabled environments, or demonstrated ability to engage with technical subject matter experts effectively.
* A sound understanding of ICT governance, risk management and cybersecurity principles.
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