Hotel Operations Manager
We are looking for an experienced and ambitious individual to join our team as a Hotel Operations Manager. This role involves leading the way in managing guest experiences, team performance, and hotel operations.
The ideal candidate will have at least 2 years' front desk/guest service leader experience within a hotel front office operation. They will be responsible for prioritizing workload, ensuring their team deliver authentic, memorable experiences, and developing their team's skills to drive results that positively impact on hotel performance.
This vital role also requires the ability to respond to guest needs, resolve issues, and supervise and support colleagues across the operation during busy periods. The successful candidate will be an approachable person with a real passion for providing connecting and seamless service to ensure a memorable guest experience.
The benefits of this role include:
* A competitive salary
* Free car parking onsite
* Free meals on shift
* Laundered uniform supplied
* Paid birthday leave
* Paid parental leave
* Proactive paid wellness and mental health days
* Candidate discounts platform exclusive to colleagues providing savings and rewards
* IHG career milestone celebrations and transfer of leave entitlements
IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.
At IHG, we know that to work well, we need to feel well - both inside and outside of work. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.