Job Title: Insurance Operations Manager
This role is ideal for a highly skilled and experienced professional with a strong background in insurance operations, project management, and customer service.
The successful candidate will be responsible for overseeing the day-to-day operations of the insurance business, including managing partnerships, coordinating with internal teams, and driving user growth.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a fast-paced environment.
Key Responsibilities:
* Manage insurance partnerships, ensuring seamless delivery and post-launch operations.
* Coordinate with internal teams, including digital product, tech, and corporate functional teams.
* Develop and manage project timelines, operational initiatives, and user growth campaigns.
* Monitor product performance, gather customer feedback, and lead issue resolution and performance optimization post-launch.
* Govern monthly finance reconciliation and settlement processes with insurance partners.
Required Skills and Qualifications:
* Bachelor's degree in Business Administration, Finance, Data, or related field.
* Minimum 3-5 years of experience in project management, online insurance, or digital partnership operations, campaign management, and insurance marketplace product operations.
* Fluent in English and Chinese as this role requires frequent business communication with China-based Internal and External Partners.
* Soft skills such as growth mindset, adaptability, project management, communication, and negotiation skills.
Benefits:
* Opportunity to work with a leading technology company in the Southeast Asian market.
* Chance to develop your career in a dynamic and growing industry.
* Competitive salary and benefits package.
Others:
* Seniority level: Mid-Senior level.
* Employment type: Full-time.
* Job function: Marketing, Project Management, and Strategy/Planning.
* Industries: Internet Marketplace Platforms and Insurance.