National Opportunity Camper Trailer & Caravan technical/service phone support
About the role
Service Technician – National Support (Showroom-Based)
Austrack Campers is seeking a skilled and dedicated Service Technician to join our team and support our National Service & Warranty Department. This full-time position will be based at one of our nine Showroom locations across Australia, providing expert technical phone support to our valued customers.
Available Locations:
* Townsville
* Caboolture
* Rocklea
* Lansvale
* Heatherbrae
* Pakenham
* Campbellfield
* Camden Park
* Kewdale
Essential Skills & Experience that are must haves
* Tech-savvy proficiency using a laptop, phone system, and CRM platforms (including Zoho Desk ).
* Extensive knowledge and hands-on experience with camper trailers and caravans, with the ability to confidently troubleshoot and guide customers through technical issues over the phone.
* Strong communication skills, ensuring clear and effective interaction with customers and seamless collaboration with our Caboolture-based Service Team.
* Exceptional customer service abilities, including efficiently managing enquiries and maintaining accurate case notes within the CRM.
* Demonstrated problem-solving skills with a strong customer-first mindset.
What you'll be doing
* Answering inbound customer calls and providing technical advice and support for Austrack Campers' range of camper trailers and caravans
* Troubleshooting and diagnosing issues, and guiding customers through maintenance and repair procedures
* Liaising with the service and workshop teams to coordinate repairs and ensure customer satisfaction
* Maintaining detailed records of customer interactions and technical support provided
* Identifying opportunities to improve customer service and technical support processes
* Assisting with product development and testing as required
What we're looking for
* Extensive experience in the camper trailer and caravan industry, with a deep understanding of the technical aspects of these vehicles
* Excellent customer service skills and the ability to communicate technical information in a clear and understandable manner
* Strong problem-solving and critical thinking skills to effectively diagnose and resolve customer issues
* Highly organised and detail-oriented, with the ability to maintain accurate records and documentation
* A passion for the outdoor lifestyle and a commitment to providing exceptional customer support
What we offer
At Austrack Campers', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:
About us
Austrack Campers is a leading manufacturer and retailer of high-quality camper trailers and caravans. Founded in 2006, we have established a reputation for innovative design, exceptional craftsmanship, and unparalleled customer service. Our mission is to provide our customers with the ultimate outdoor adventure experience, and we are proud to be a trusted name in the Australian camping and caravanning community.
If you're ready to join our team and contribute to our continued success, we encourage you to apply now.
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