OverviewJoin to apply for the Guest Service Agent / Switchboard role at Sheraton Hotels & ResortsJoin to apply for the Guest Service Agent / Switchboard role at Sheraton Hotels & Resorts.Job DetailsJob Number 25139540Job Category Rooms & Guest Services OperationsLocation Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877Schedule Part TimePosition Type Non-ManagementPosition SummaryAt the heart of local communities, Sheraton brings people together—both our guests and our associates.
Discover a community-focused work environment where people care about each other and feel a sense of belonging.
We invite you to join the Sheraton community as a Guest Experience Expert because together, we are better.
Start your career at Sheraton, where you don't just work - you belong.ResponsibilitiesSupport your Guest Services team with general operational tasksBe an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectationsAssign rooms according to guest requests and preferences whenever possibleHandle general enquiries, creating meaningful guest experiences that are tailored to the guests requirementsAssist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detailBuild and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookingsAbout You / QualificationsExperience with OPERA property management system or similarRelevant experience in a similar roleWorking rights in AustraliaEnthusiastic to escalate your careerSelf-motivated, driven and energized in a fast-paced environmentArmed with smart solutions and a can-do attitudeOur BenefitsExclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friendsBe part of Life with the Works program where you can enjoy versatile working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday monthGrow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International groupGenuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance ProgramOpportunity to receive Employee Referral Incentives and get paid for working with your friendWork for the Largest Hotel Network in the World which values equality, diversity and inclusivenessBe where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Company NotesSheraton Hotel is part of Marriott International's Premium portfolio, committed to putting people first for 90+ years.
Apply now.At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an setting where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.When you join the Sheraton family, you become a member of its global community.
We've been a place to gather and connect since 1937.
At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
Join us on our mission to be 'The World's Gathering Place'.
In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Seniority levelEntry levelEmployment typePart-timeJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Sheraton Hotels & Resorts by 2xGet notified about new Guest Service Representative jobs in Port Douglas, Queensland, Australia.
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