Career Opportunities: Recovery & Support Coordinator (5194)
Requisition ID5194-Posted -Geelong - 1 Malop Street
* Full time fixed term opportunity until 31/03/2027
* Wadawurrung / Geelong based role (hybrid – 3 days a week in office)
About the opportunity
The Recovery & Support Coordinator is a member of the Claims Operations team within the Claims and Recovery Support Division (CaRS). This role will adopt a person-centered case management approach to proactively support a portfolio of injured workers, supporting each with their recovery.
Key accountabilities
* Manage a portfolio of injured workers, adopting a person-centred case management approach to support their recovery, aimed at enhancing social and economic participation.
* Develop trusted relationships with injured workers and their support networks (e.g., family, health providers)
* Professional and Reflective Practice supporting self-care, resilience and proactive professional development
* Engage in collaborative communication with their injured workers and their treating health providers as part of expectation-setting, the development of recovery plans, and facilitation of their recovery goals
* Identify when a claim requires additional support, and work collaboratively with other teams in the Division and WorkSafe to develop the right course of action for the injured worker using a multi- disciplinary approach
* Assist injured workers and their support network to navigate the workers compensation scheme, including clarifying roles and responsibilities as required
Please ensure you review the Position Description here for additional information on accountabilities for this role. (If you are having trouble viewing the attachment please visit our WorkSafe Careers Page directly to view).
About you
You are an experienced case management professional who wants to make a difference. Your strong organisation skills allow you to effectively manage your time. You are a team player, who utilises their outstanding communication, negotiation and conflict resolution skills to deliver positive outcomes for injured workers.
Ideally, you will possess the following skills and experience:
* Minimum 2 years' experience in case management skills within a personal injury, health or disability context
* Ability to build rapport and empathy with injured workers and their support networks
* The ability to handle challenging situations and to act in a professional and responsive manner
* Contemporary attitude to case management which includes understanding and knowledge of long-term injury and disability and its impact on individuals
* Knowledge of WorkSafe and its stakeholder landscape
* Ability to work with different IT applications
Qualifications (desirable)
* Relevant tertiary qualifications and/or equivalent experience in case management, rehabilitation, medical and paramedical, disability, social services or another relevant field
* Medical, social services or rehabilitation background
* Valid Victorian Driver's License
Working with us
At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.
We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.
What is next?
Applications close 11:00pm Friday 13 March 2026. Click the link to apply and join us in making a difference to Victorian lives.
Only applications submitted via the WorkSafe Careers website will be considered.
Preferred candidates may be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.
Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.
Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.
To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience, and capabilities. We acknowledge that candidates may choose to use AI as part of background research.
For further enquiries please contact Talent Acquisition Specialist Bree Jackson via breanne_jackson@worksafe.vic.gov.au
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