$99,900 - $103k p.a. + Salary Packaging + Super
We're Feros Care, and we're pleased to meet you.
And what we care most about is helping people live healthier, happier, better-connected lives.
Shape the future of participant support at Feros Care.
As a Team Leader, you will provide leadership, supervision and operational support to our Local Area Coordinator's (LAC) to ensure we are able to deliver efficient and high-quality services. You'll be the go-to person for your team, helping them navigate daily challenges, manage complex participant needs and achieve performance targets.
You'll work closely with the Regional Manager to drive service excellence, workforce planning and continuous improvement initiatives.
Why Feros Care?
At Feros Care, we value our people and offer:
* Not for Profit Salary Packaging of up to $15,899 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
* 17.5% Annual Leave loading.
* Cultural Leave Days for eligible employees.
* Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.
* Private Health Insurance Discount with Medibank.
* Employee Assistance Program (EAP).
* Paid Parental Leave (9 weeks) for eligible employees.
* Access to Fitness Passport - discounted gym and pool memberships for you and your family.
* $200 referral bonus per successful referral.
What you'll do:
* Coordinating and scheduling LAC appointments to meet service demand.
* Providing coaching and wellness support to frontline LAC staff
* Monitoring team workloads and ensuring fair distribution of tasks.
* Managing planned/unplanned leave and day to day problem solving.
* Assisting with onboarding, training and the professional development of LAC staff.
* Facilitating team meetings and promote best practice participant centred approaches.
* Monitor data entry and quality of participant records, providing feedback to staff to ensure compliance with organisational and NDIS system requirements.
* Liaising with internal stakeholders and LAC team to identify, communicate and resolve operational issues.
* Contributing to local service planning and performance reporting.
* Supporting continuous improvement and quality service delivery.
What you'll bring:
* Proven experience in team leadership; within the disability, aged care or community services sectors.
* Strong understanding of the National Disability Insurance Scheme (NDIS) and Local Area Coordinator (LAC) service delivery.
* Excellent communication, problem solving and strong interpersonal skills.
* Demonstrated ability to manage scheduling, rostering and workforce planning.
* Proficiency in IT systems including Microsoft Office and NDIS platforms.
* Ability to maintain quality standards and ensure compliance with organisational policies, procedures and relevant legislation.
* Collaborative approach to working with Regional Managers and other internal teams to support service delivery goals.
Qualifications & Checks:
* Relevant Tertiary qualification in disability, community services, or a related field.
* Current driver's license and willingness to travel locally.
* NDIS Workers Screening Check & Working with Children's Check (or willingness to obtain).
* Undergo a National criminally history check.
* Valid Australian Working Rights.
We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.
Unlock job insights
Salary match Number of applicants Skills match
Feros Care, founded in 1990, is a multi-award-winning, all-inclusive, not-for-profit organisation helping seniors and people with disability live happier, healthier, and better-connected lives.
Everyone says they want to make a difference. With us, you really can
We are trailblazers in aged care, providing in-home services including personal care, domestic services, social support programs, and access to a clinical health team.
Our two residential villages in northern New South Wales embody the ethos, 'Don't just live with us. Come alive with us.'
Feros Care is also a proud NDIS partner in the community, delivering Local Area Coordination services to support people with disability.
Feros Care, founded in 1990, is a multi-award-winning, all-inclusive, not-for-profit organisation helping seniors and people with disability live happier, healthier, and better-connected lives.
Everyone says they want to make a difference. With us, you really can
We are trailblazers in aged care, providing in-home services including personal care, domestic services, social support programs, and access to a clinical health team.
Our two residential villages in northern New South Wales embody the ethos, 'Don't just live with us. Come alive with us.'
Feros Care is also a proud NDIS partner in the community, delivering Local Area Coordination services to support people with disability.
Show more
Perks and benefits Flexibility Salary packaging Extra paid parental leave and entitlements Real life leave days Training, learning and development Access our discounts and rewards platform, ForMe
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
#J-18808-Ljbffr