Job Title: Client Service Officer
The role of Client Service Officer is pivotal to clinic performance and customer experience.
This position requires an individual with outstanding organizational and customer service skills, a compassionate nature, and process-oriented mindset.
Candidates should have previous administration or customer service experience in retail, hearing care services, pharmacy, or allied health environments. Experience working with older demographics is preferred.
A successful candidate will collaborate with clinicians and hearing technicians to provide quality hearing healthcare outcomes for all clients.
This role demands strong interpersonal communication skills and empathy to support clients through their hearing journey.
Key responsibilities include learning about products, services, competitive advantages, and government funding programs, and applying tailored client-specific sales strategies to deliver the best possible solutions.