Food and Beverage Services Manager – Burnett Riverside Hotel, Bundaberg, Queensland
Join our team at Burnett Riverside Hotel, a riverside destination that combines modern comfort with exceptional service. Nestled along the picturesque Burnett River, our hotel features 44 spacious rooms and apartments, each equipped with plush bedding, premium amenities, and complimentary Wi-Fi to ensure guests enjoy a relaxing stay.
We also host a variety of events, offering versatile function spaces suitable for both intimate gatherings and grand celebrations of up to 200 guests. Our on-site restaurant provides a laid-back dining experience with locally-inspired dishes and stunning riverside views – perfect for guests to unwind and indulge.
Why Join Us? Burnett Riverside Hotel is entering a new chapter, refining our brand and guest experience. This is a rare and rewarding opportunity for a passionate hospitality professional to utilize the considerable support and resources available to make their mark, shape service delivery, and shine in a role that blends strategic oversight with hands-on leadership.
Our Company
Travellers is a proud Australian, family-owned regional accommodation group, creating exceptional 'home away from home' experiences for our guests. Founded in 2023, we're raising the hospitality benchmark in regional Australia, offering best-in-class accommodations, streamlined systems, and a fun, vibrant culture across our Queensland (Bundaberg and Emerald) and New South Wales (Dubbo and Orange) properties.
We are looking for a motivated Food and Beverage Services Manager to join our team at our Burnett Riverside Hotel property located in Bundaberg, Queensland.
Food and Beverage Services Manager Overview
As a key member of the hotel's Senior Leadership Team, The Food and Beverage Services Manager oversees all aspects of dining, bar, and event operations, ensuring exceptional guest experiences across daily restaurant service, functions, events, and bar operations. This role combines hands-on operational leadership with proactive coordination and sales of functions, while driving profitability, team performance, and brand experience aligned with the Burnett Riverside Hotel's redefined casual-upmarket positioning.
Why you'll love working for us:
* Competitive remuneration with a cash payment incentive scheme and a fun, rewarding work environment
* Experience preferred, but open to training for the right person
* Be part of our foundation team as the hotel & restaurant relaunches
* Well supported yet autonomous role with an excellent mix of operations, administration, networking, sales, and creativity.
Key Responsibilities
Operational Management
* Lead and manage daily F&B operations including restaurant, bar, room service, and events.
* Ensure high standards of service, presentation, and cleanliness are maintained.
* Liaise with kitchen and front office teams for smooth cross-departmental coordination.
* Monitor stock levels, ordering, and supplier relationships in line with budget.
Functions and Events Coordination
* Manage all event enquiries from initial contact through to execution and follow-up.
* Create, promote, and sell tailored event packages (corporate, weddings, private functions).
* Coordinate with clients and internal departments to ensure successful delivery.
* Maintain accurate event bookings, function sheets, run sheets, and invoicing.
* Supervise, train, and roster F&B staff across all departments.
* Foster a positive, guest-focused team culture aligned with hotel values.
* Manage daily performance, coach team members, and handle disciplinary issues as needed.
Finance & Reporting
* Monitor revenue and costs to ensure profitability across F&B and events.
* Assist with budgeting and forecasting.
* Track and report on function sales, revenue, and KPIs.
Guest Experience & Brand Alignment
* Ensure service delivery aligns with the hotel's brand vision of a relaxed, refined, riverfront experience.
* Personally handle VIP bookings, complaints, and customer feedback as required.
* Implement seasonal updates to F&B offerings in collaboration with the Head Chef.
Key Skills & Attributes
* Strong leadership, networking, and people management skills.
* Excellent communication, negotiation, and interpersonal skills.
* Proven event coordination and hospitality management experience.
* High attention to detail and organisational ability.
* Strong understanding of food and beverage operations and financials.
* A mature and professional personal presentation with excellent verbal and written communication skills.
* Ability to work flexible hours, including evenings and weekends.
* Familiarity with RMS, POS systems (e.g., SwiftPOS), and Microsoft Office Suite.
Qualifications & Experience
* Minimum 3+ years' experience in a hospitality supervisory or managerial role.
* Demonstrated experience coordinating functions and events.
* Strong RSA and compliance knowledge.
* Responsible Service of Alcohol (RSA) – Required.
* Current RMLV or willing to obtain – Required.
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