Job Title: Enthusiast Support Specialist
We are seeking an Enthusiast Support Specialist who is passionate about delivering exceptional customer service and support. In this role, you will use your knowledge of motoring to provide expert advice and guidance to customers.
* Key Responsibilities:
* Handle inbound calls from fellow enthusiasts and deliver expert advice with genuine enthusiasm
* Help customers find tailored insurance cover or update their existing policy while making the complex simple
* Share your passion for all things motoring in every conversation and connect authentically with customers about their vehicles
* Navigate multiple digital systems efficiently to provide accurate and timely support
* Use a balanced scorecard framework to meet achievable performance targets and quality standards
About the Role:
In this exciting opportunity, you will be working closely with our team to deliver outstanding customer experiences. You will have the opportunity to share your passion for motoring with customers and help them find the right insurance solutions for their needs.
Requirements:
* Excellent communication and interpersonal skills
* Strong knowledge of motoring and insurance industry trends
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficiency in digital systems and tools
* Passion for delivering exceptional customer service
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.