Overview
Willow is the leader in Operational AI for the Built World. Our SaaS platform connects live, spatial, and static building data into a digital twin knowledge graph, helping campuses, healthcare systems, airports, and real estate portfolios reduce costs, improve energy efficiency, and operate smarter. Backed by Microsoft and major global institutions, Willow is scaling rapidly across Asia Pacific and internationally.
Responsibilities
* Identify, target, and secure new enterprise customers to drive revenue growth.
* Generate and qualify new leads through various channels including partners, networking, and industry events.
* Deliver sales presentations and product demonstrations to prospective customers, highlighting the value and benefits of our SaaS solution.
* Ensure customers achieve their desired outcomes through the effective use of our SaaS solutions.
* Drive contract renewals and identify opportunities for upselling and cross-selling.
* Act as the primary point of contact for customer inquiries, issues, and feedback.
* Ensure timely and effective resolution of customer concerns.
* Develop and execute strategic account plans to maximize customer value and revenue.
* Monitor customer usage and adoption of our SaaS solutions, providing guidance and support to optimize their experience.
* Serve as a customer advocate within the company, collaborating with internal teams to ensure customer needs are met.
* Work closely with marketing, product, deployment, and customer support teams to align on strategies and support customer success initiatives.
Experience And Qualifications
* 3+ years of experience in enterprise SaaS sales with a proven track record of landing and expanding accounts
* Strong knowledge of OT, IT, and IoT solutions
* Understanding of requirements of facilities teams, with the ability to act as a trusted customer advisor.
* Brings insight into market trends, secular challenges, and the business drivers behind customer pain points.
* Proficiency with modern sales and productivity tools, including Microsoft Dynamics, ZoomInfo, and Microsoft Office Suite.
* Background in operations, facility management, or mechanical engineering is highly beneficial.
* Understanding of HVAC systems, Building Controls Systems and how they interact is highly desirable.
* Excellent verbal and written communication skills with the ability to present complex solutions in a clear and persuasive manner.
* Proven ability to build and maintain strong executive-level relationships, influencing decisions and driving long-term value.
At Willow, we're driven by a shared purpose — to create a workplace where innovation, collaboration, and impact thrive. We take pride in our people and the meaningful work we do together to shape the future of smart buildings and digital transformation.
What happens next?
Our Talent Team will carefully review your application, and if your experience aligns with what we're looking for, we'll be in touch to arrange a conversation.
To learn more about Willow and our mission, visit www.willowinc.com.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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