We are looking for a talented Service Advisor to join our East Arm, Darwin branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.
This role operates within core business hours, Monday – Friday. The Darwin branches services multi-market product applications - automotive, on/off Highway, mining, power generation, agricultural and marine.
You will make an impact in the following ways:
1. Document customer inquiry information within appropriate Cummins systems
2. Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
3. Resolve non-routine customer issues through understanding Cummins processes, systems and practices
4. Escalate complex issues, providing documentation through process
5. Understand new and existing Cummins processes, systems and practices and delivers training to new hires
6. Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient
7. Support improvement projects intended to improve customer experiences and organizational goals.
8. Ad hoc participation in projects and pilot programs as they come up
9. Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader.
10. Determining applicable coverages,