Job Description
Bonsai Robotics is revolutionizing the agricultural industry by introducing a new ecosystem of semi-autonomous robotic machinery designed to enhance efficiency in agriculture equipment. The company's mission is to create a groundbreaking platform for innovation in agricultural production and management systems.
Orchards are often characterized as dusty, hazard-filled, and GPS-denied environments, making it challenging to implement GPS-based autosteer features that have driven row crop efficiencies. Our vision, AI, and machine control systems offer human-level environment understanding and local navigation capabilities, empowering orchard managers to optimize their operations and increase profitability.
The role involves fostering strong relationships with customers, product managers, agronomists, and engineers, driving innovation and contributing to the advancement of agricultural technology. Bonsai Robotics values diversity, inclusivity, and excellence in hiring and encourages candidates from underrepresented backgrounds to apply.
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Requirements
* Bachelor's degree or relevant work experience in Engineering, Agronomy, Ag Systems Technology
* 3 years in supporting/maintaining agricultural electro-mechanical systems
* Experience troubleshooting complex systems involving software, electronics, and mechanical systems
* Excellent verbal and written communication skills
* Strong customer-facing skills & team-oriented mindset
* Willingness to travel constantly to provide hands-on support
* Experience with Agricultural and/or Construction equipment and working with large machinery
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Benefits
This opportunity offers a dynamic team environment where you can contribute to the development of cutting-edge mechatronic machinery. As a key member of our field operations team, you will be at the forefront of revolutionizing agriculture, optimizing operations, and increasing profitability.
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What You'll Do
* Conduct in-field product feature testing, troubleshoot issues on-site, and collaborate closely with cross-functional teams to implement short-term and long-term equipment fixes
* Hands-on involvement in setting up, maintaining, testing, and customizing equipment based on engineering test requirements
* Conduct comprehensive test plans, evaluating system and feature-related hardware, software, and machine vision components
* Perform root cause analysis and necessary repairs, documenting each step meticulously for future reference
* Keep track of issues and progress in resolving them, ensuring transparency and efficient communication
* Collaborate closely with customers, account managers, and engineers to gather insights and feedback
* Provide in-field engineering support, collecting data and diagnosing equipment performance to optimize operations
* Contribute to product enhancement by sharing valuable customer observations, comments, and concerns with our Management and Engineering teams
* Assist Engineering in creating comprehensive product documentation, instructions, and guides