Weekly pay, incentives, shares, discounts & more!
We’re on the lookout for an enthusiastic Customer Care Consultant to join our friendly and supportive team in Carole Park, QLD! If you love chatting with people and solving problems over the phone, this could be the perfect role for you.
As part of our Customer Care Contact Centre, you’ll be the first point of contact for our customers helping them with everything from product questions to order issues. You’ll play a key role in making sure every customer feels heard, supported, and satisfied.
This is a fast-paced, rewarding role where you’ll be encouraged to think on your feet, find solutions, and make a real difference. We’ve got a great training and development program to help you hit the ground running and grow your skills from day one.
What You’ll Be Doing:
- Delivering friendly, helpful service to Blackwoods customers—mostly over the phone, but also via email and other systems
- Taking ownership of customer enquiries and resolving them quickly and efficiently
- Using customer history to understand their needs and spot upsell opportunities
- Building strong relationships and staying up to date with our products and processes
- Letting customers know about new products and services when relevant
What You’ll Bring:
- Experience in a high-volume call centre environment is a big plus (but not a dealbreaker!)
- A customer-first mindset and a knack for solving problems
- Great communication skills — especially over the phone
- Confidence working independently in a small, close-knit team
- Familiarity with Microsoft and/or cloud-based CRM systems
Why Our Team Enjoys Being Part of Blackwoods:
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
- Competitive permanent salary and incentives
- Team member discounts, and offers from over 300 corporate partners
- Attractive Wesfarmers share plans every year
- Adaptable working with access to our 'All Can Flex' program
- Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
- Regular team events, celebrations, birthdays, milestones and BBQs
- Generous paid parental leave
- Free onsite free parking and more!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates in the next two weeks so apply fast to avoid missing out!
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
Company Overview
Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products. From the Sydney Harbour Bridge to your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, means that our team members also have endless opportunities to build a fulfilling career and help more people build a better Australia.
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📌 Customer Care Consultant
🏢 Blackwoods
📍 Australia