Customer Service Coordinator
* Join the most recognised and respected residential home builder in Tasmania
* Support our customers during the pre-construction of their new home build journey
* Located Hobart or Launceston | Travel required to either office
For over 30 years we have been Tasmania's leading New Home Builder. Today, Wilson Homes continue to lead and drive innovation and quality in the new home building industry, seek opportunities to further enhance our capacity to cater for our customer's needs and to grow and support our staff. Our company culture is focussed on safety, innovation and quality.
We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.
Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.
Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:
* Discount on building a home with any of our building brands (after qualifying period)
* Income protection insurance– 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
* Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
* Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit!)
* Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
* AIA Vitality health and wellbeing program
* A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
* Employee assistance program to support your mental, financial and physical wellbeing
* A huge catalogue of online learning and ongoing professional development programs
* NAWIC and HIA corporate membership
* Attractive remuneration
* And so much more!
About the opportunity:
The Customer service coordinator reports to the Customer Service Manager and is part of the Operations team. In this highly rewarding role, your focus will be to support a portfolio of customers throughout the preconstruction process of building their new home to ensure a high-quality file is delivered to the construction team. More specifically, your responsibilities will include:
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Manage a portfolio of customers from Consolidated Proposal accept to Commencement of Construction.
* Set clear expectations with customers to ensure they have a solid understanding of the pre-construction process and timelines.
* Meet with the customer face to face to complete comprehensive plan presentations among other required meetings across Hobart and Launceston offices (travel may be required).
* Establish a strong rapport with customers by contacting the customers on a weekly basis via phone call to provide a progress update on their build.
* Provide proactive solutions for the customer to allow the file to continue to progress through the pre-construction process.
* Work collaboratively with other departments and external stakeholders to meet business objectives.
* Ensure customer concerns are addressed with urgency and adopt dispute resolution techniques where required.
* Identify win /win outcomes for the customer and the business.
* Overall provide the customer with a positive build journey.
About you:
You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will:
* A commitment to providing all customers with a professional and unbeatable customer experience
* Previous experience working in fast paced, high volume administrative role
* The ability to work under pressure successfully managing multiple clients and prioritising workloads
* Strong communication and problem-solving skills
* Ideally some knowledge of the residential construction industry including building your own home or a passion for building design
* Embrace a performance-driven culture where dedication, accountability, and continuous improvement are valued
Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and a pre-employment medical.
Apply today!
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button (you may be directed to our careers portal which we have kept very quick and simple. Be sure to click submit once you have completed your application). To find out more about NEX Building Group go to NEX Building Group or follow us on LinkedIn
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.