Front Office Receptionist
We are seeking a skilled professional to provide exceptional customer service as our park's welcoming face. Your key responsibilities will include:
* Providing a high standard of customer service
* Processing guest check-ins and outs
* Accurately using the park booking system to make reservations and manage accounts
* Coordinate with the Housekeeping team to track readiness of accommodation
* Supply guests information regarding property and local areas of interest
* Completing the day-to-day office administration
* Maintain excellent relationships with the park teams, residents and guests
Requirements
* Previous Front Office experience within the hospitality industry
* Passionate about delivering exceptional Guest experience
* Proficient computer skills, including knowledge of RMS
* Excellent communication and interpersonal skills
* Ability to handle cash transactions accurately
* Strong organizational skills and attention to detail
* Enthusiastic and positive attitude
* Flexibility to work weekends, public holidays, and evenings as needed
* Current drivers license essential
Benefits
* Discounted accommodation at over 300 holiday parks nationally
* Discounts with our partners
* Service recognition awards
* Access to Employee Assistance Program
* Internal promotions and opportunities
This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilizing machinery.
The successful candidate will be part of a dynamic team that is committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Hospitality