Product manager (sydney)

Product Manager, Home Buying

Permanent, full time opportunity. You will play a key role in the delivery of strategic initiatives on our High LVR Offers for Home Buying. You'll have an in-depth understanding of who our customers are, their needs and their expectations. Together, we will build the future bank for all Australians.

See yourself in our team

The Home Buying team is responsible for end-to-end management of CommBank's Home Loan business including distribution through proprietary and third-party channels, acquisition, retention, customer experience, risk, product and continuous improvement. Within Home Buying, the High LVR Offers team has responsibility for Home Buying's Lenders Mortgage Insurance and Low Deposit Premium products as well as the transformation and strategy of these products. We are passionate, dynamic and customer obsessed! We welcome diverse viewpoints in creating customer value and work collaboratively to deliver on our initiatives.

Do work that matters

You will report to the Chapter Lead, Speciality Product and Simplification. As a Product Manager, you will play a key role in delivering on our Home Buying High LVR Offers Strategy. Our team is dedicated to delivering customer obsessed solutions enabling low deposit customers to achieve their home ownership goals. We are responsible for the management and transformation of the Lenders' Mortgage Insurance and Low Deposit Premium products. You will be a key contributor to managing our High LVR product portfolio in line with our policy, compliance, risk, pricing, and procedure requirements, but most importantly with a customer obsession that enables us to simplify our offering in a respectful way.

Key Responsibilities

• Work with impacted teams to ensure effective embedding of product changes
• Content development and management for products within your problem space
• Participate in the quarterly business planning cycles, working with your squad to prioritise the backlog and accurately manage delivery expectations
• Support business verification testing activities
• Lead requirements elicitation, including workshops to capture requirements. Constructively challenge stated requirements
• Articulate requirements and communicate business and customer value to the project delivery / scrum team. Help establish success criteria.
• Contribute to the conversion of business and customer needs into functional designs
• Define problems and opportunities. Perform data analysis that can be used to support or challenge business initiatives
• Support the project delivery / scrum team to break down work and translate requirements into functional specifications using appropriate method (e.g. backlog creation, user stories, as-built functional documentation etc.).
• Contribute to assessment of dependencies and associated risk and compliance implications of requirements and solutions
• Manage operational risk incidents and issues relating to the product, uplifting and implementing controls where required

We're interested in hearing from people who have:

• Previous experience in product management and business analysis is highly regarded, especially within financial services
• Experience in delivering multiple initiatives, projects or change management
• Ability to navigate ambiguous situations and solve complex problems
• Robust written and verbal communication skills
• Proven stakeholder engagement skills
• Knowledge of operations and compliance risk management or frameworks
• Strong planning and time management skills with the ability to deal with competing priorities
• Demonstrated experience working in an Agile environment preferred
• Risk Mindset: All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

We operate in a hybrid working environment, meaning a blend between being in the office and working remote. If you're a driven, collaborative and enthusiastic who wants to have a real impact on the digital experience of our customers - we would love to hear from you!