1 week ago Be among the first 25 applicantsThis range is provided by Core Talent Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$70,000.00/yr - A$80,000.00/yrJob PurposeTo effectively provide quality customer service and guide the customer through all stages of the pre-site journey.Pre-site is from receipt of a signed building contract to issuing a job start.Ensuring accurate documentation, regular communication both internally and externally.Key Responsibilities:Complete weekly workflow of all projects to ensure targets are being achieved and customers are progressing effectively through the pre-site phase of construction. Ensure all workflow tasks and notes are accurate and up to date.Ensure timely and professional customer service is delivered to our customers. Including regular weekly or fortnightly updates via phone and Customer Portal note to achieve a high level of customer satisfaction.Complete introduction call within 48 hours of receipt of signed contractMonitor all "Bins" including Building Approvals lodged and not received to ensure all jobs are moving efficiently through the approval process and any RFIs released by the developers, councils or certifiers are actioned within 48 hours from receipt.Ensure any missed calls or emails received are returned within 24 hours.Liaise with other departments and subject matter experts within the business to be able to communicate accurately, avoid roadblocks and achieve the desired results.Drive positive Product and Google review results.Follow current procedures and checklist with a high level of accuracy and attention to detail.Accurately complete data entry into Framework reflecting communication had with clients and progress updates of the file.Manage complaint resolution effectively and in a timely manner.Participate and contribute to an effective and productive team environment.Provide effective feedback and suggested improvements to processes and systems.Attend workflow and other relevant team meetings as required.Qualifications, Skills and ExperienceA minimum of 1 years in high volume administration and customer serviceExperience in a similar role within the residential building industry (preferred)A proven track record of quality customer service delivered to clients via telephone or face to face.Able to work collaboratively with other departments / staff to achieve positive outcomes.Proficient in Microsoft Office - Word, Excel, OutlookCustomer-centric professionalStrong interpersonal/communication skills, both verbal and writtenStrong problem-solving skillsStrong organisational skillsAble to work autonomously.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionAdministrativeIndustriesAdministrative and Support ServicesReferrals increase your chances of interviewing at Core Talent Pty Ltd by 2xGet notified about new Construction Manager jobs in Gold Coast.Gold Coast A$140,000.00-A$170,000.00 1 day agoGold Coast, Queensland, Australia 1 week agoHelensvale, Queensland, Australia 3 weeks agoHelensvale, Queensland, Australia 1 month agoArundel, Queensland, Australia 15 hours agoBundall, Queensland, Australia A$180,000.00-A$220,000.00 1 week agoGold Coast, Queensland, Australia 18 hours agoHelensvale, Queensland, Australia 3 weeks agoGold Coast, Queensland, Australia 1 week agoGold Coast, Queensland, Australia 3 months agoProject Manager - Subdivisions – Civil ContractorCurrumbin Waters, Queensland, Australia 2 weeks agoGold Coast, Queensland, Australia 1 day agoBundall, Queensland, Australia 1 week agoProject Manager - Sports Infrastructure EOIGold Coast, Queensland, Australia 4 days agoYatala, Queensland, Australia 20 hours agoCoomera, Queensland, Australia 2 weeks agoGold Coast, Queensland, Australia 3 weeks agoKingsholme, Queensland, Australia 1 week agoGold Coast, Queensland, Australia 1 week agoYatala, Queensland, Australia 3 weeks agoSurfers Paradise, Queensland, Australia 2 days agoYatala, Queensland, Australia 2 weeks agoHelensvale, Queensland, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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