Operations Manager Job Description
At our organization, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.
Our critical communications and video security technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, schools, hospitals, and businesses.
Job Responsibilities:
* Provide strong leadership to operational teams, fostering a culture of excellence and continuous improvement.
* Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
* Manage services according to ITIL4 principles.
* Effectively manage human resources, ensuring proper staffing levels and skill sets to meet operational demands.
* Track key performance indicators (KPIs) related to service level agreements, turnaround times, and other metrics relevant to the operations function.
Required Skills and Qualifications:
* A minimum of 5 years of experience in an operational management role within a telecom or network services environment.
* Diploma / Tertiary Qualifications in Business Management, Information Technology, Computer Science or equivalent.
* Strong understanding of network infrastructure and technologies, including wireless communication, IP networking, and software-defined networking.
* ITIL Foundations 4 framework and principles.
* Excellent analytical skills, proficiency in data analysis tools and techniques.
Benefits:
* Results-oriented mindset with a focus on driving operational excellence.
* Exceptional interpersonal and communication skills, both written and verbal.
* Travel requirements: 10-25%.
This is an experienced position that requires a results-oriented mindset with a focus on driving operational excellence.