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This is an IT Support Engineer role with Amazon based in Melbourne, VIC, AU
Role Seniority
Senior
Description
More about the IT Support Engineer role at Amazon
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle.
We're seeking an exceptional Senior IT Support Engineer for our brand new site located in Cranbourne. In our fulfillment centers, your expertise will directly impact the technology backbone that enables millions of customer deliveries daily. This role offers the perfect blend of technical challenges and opportunity, ideal for someone who thrives on solving complex problems while inspiring technical excellence in others.
As our Senior IT Support Engineer, no two days are the same at Amazon, which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. You’ll also spend time training and mentoring your colleagues, giving you the opportunity to see your team develop and your career grow.
What's On Offer
* Competitive compensation packages including comprehensive health insurance and paid mobile phone allowance.
* Investment in your growth through advanced technical certifications.
* Impactful leadership opportunities with hands-on technical engagement.
* Platform to develop others while advancing your technical expertise.
* Opportunity to influence technology decisions at a global scale.
* Access to the most advanced technology and innovation in the field.
Key job responsibilities
* Architect and implement sophisticated network infrastructure solutions.
* Lead and actively participate in technical project implementation such as Network stack modernization.
* Provide expert-level resolution for complex technical challenges while maintaining system reliability, including Network outages and performance issues.
* Establish and enforce technical best practices while mentoring team members and driving innovation through Network automation initiatives and Cross-regional collaboration.
* Own and manage critical network and system configurations across AU wide.
* Spearhead incident response and business continuity efforts while managing critical infrastructure configurations and ensuring optimal performance metrics.
* Collaborate on global technical initiatives like increasing remote resolution.
Basic Qualifications
* 3+ years of enterprise IT experience with proven technical expertise.
* Comprehensive knowledge of networking technologies (TCP/IP, OSPF, BGP, VLANs).
* Strong background in implementing network security solutions.
* Hands-on Linux systems administration expertise.
* Extensive Windows Server environment experience.
* Track record of successful technical project leadership.
* Practical experience with Cisco enterprise equipment.
* Experience managing mission-critical infrastructure.
* Flexibility for shift work and on-call responsibilities.
Preferred Qualifications
* Current technical certifications (CCNA, CCNP).
* Advanced Linux system administration capabilities.
* Expert-level networking skills.
* Hands-on enterprise wireless network management.
* Experience in large-scale operations environments.
* Demonstrated history of technical innovations.
* Track record of successful team mentorship.
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.
Company - Amazon Commercial Services Pty Ltd
Job ID: A2980438
Note: Please consider applying even if you don't meet 100% of what’s outlined.
Key Responsibilities
* Architecting network infrastructure
* Leading technical projects
* Providing expert resolution
Key Strengths
* Enterprise IT experience
* Networking technologies
* Linux systems administration
* Technical certifications
* Advanced Linux skills
* Networking skills
Why Amazon is partnering with Hatch on this role
Hatch exists to level the playing field for people as they discover a career that’s right for them. When you apply, you have the chance to show more than just your resume.
A Final Note: This is a role with Amazon, not with Hatch.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Internet Marketplace Platforms
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