Job Description - Global Program Director (180002HP)
Job Description
The key deliverable of the Global Program Director (GPD) is to ensure a profitable and long-term relationship with CWT’s Global clients. This requires a focus on optimising the client value from its travel program, whilst ensuring CWT profitability targets are achieved.
The position requires a strategic approach to the complexities of global programs, providing thought leadership, business planning, and the provision of high level contract and relationship management to the client. A key part of the role is the direction, management and coordination of the client countries bringing mutual benefit to both CWT and our clients. The support and guidance to the Regional & National Account Managers (NAM) is an integral part of the role as well as the up-selling of additional products, services and markets to the account.
1 – Optimize Client Relationships
* Ensures a balance that optimizes the value clients realize from their travel program with the profitability CWT attains with the account.
* Ensures and optimizes account profitability.
* Develops, with CWT Solutions and other key CWT lines of business a proposition to sell to the client to effect further optimization of client value whilst improving CWT profitability – proactively demonstrates to the client the benefits of Program Optimization.
* Delivers consolidated key performance indicators internally & externally.
* Supports Regional & National Account Managers in achieving the same shared goals, locally and globally.
* Develops a close and sustainable client relationship.
2 – Client Activity
* Develops and manages regular program management reviews and an annual client program optimization plan (Business Plan).
* Undertakes the Diagnostic process to identify opportunities to optimize the client program further to meet both client & CWT objectives.
* Arranges and supervises any and all interactions with the client to optimize each line of business.
* Demonstrates the overall benefit of partnering with CWT.
* Identifies and implements best practices.
* Responsible for overall contract management and client retention.
* Ensures service delivery in line with contractual obligations.
Up-selling Responsibilities
* Extends existing relationship beyond existing products, countries and regions.
* Identifies any additional revenue streams for CWT.
Qualifications
* 5-7 years proven experience in global account management in a world class environment.
* English fluent: written and oral.
* Abilities to deal within a multicultural environment.
* Ability to build and present a business plan to the client and internally.
* Writing skills for client and senior management facing documents.
* Understanding of IT tools and processes and their impact on travel programs.
* Financial, analytical, and strategic skills.
* Consultative based approach, with a background in consulting preferred.
Primary Location: Sydney
Other Locations: United States
Employment type: Standard
Job Family: Scope : Global
Travel: Yes, 10 % of the Time
Shift: Day Job
Organization: Customer_GPS & ERM
Experience Level: 5 to 7 years
Job Posting: May 29, 2018
As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.
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