About This Role
One CAE. Infinite Possibilities.
Shaping a better future, led by technology, together.
At CAE, we are building the future together as one inclusive team, One CAE. Our people are our creative force, empowered to grow, innovate, and disrupt as we continuously pursue new ideas and develop advanced technologies to help make the world a safer place. As a technology company, we digitize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines and defense forces, to perform at their best every day and when the stakes are highest. Around the globe, we're everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries.
Passionate about the aircraft maintenance and operations? Looking for a work environment where you can use and share your knowledge with experts? Want to join a worldclass company and industry leader with projects to which you would be proud to contribute? Then CAE is the right employer for you Come share your passion with us
This role requires strong technical skills, excellent communication abilities, strategic thinking, and a deep understanding of CF-18 aircraft data management and maintenance processes.
Position Overview
Duties & Responsibilities- Applications 1st Line User Support: The main priority of this role is to ensure that the user requirements for assistance are always answered in a quick and efficient manner to minimize operational impact and maximize aircraft availabilities- Support DMS Users: DMS is built to follow Aircraft Maintenance Management Information System (AMMIS) and P series norms and regulations, so these books are often taken in reference to help the user understand DMS/ERS functionalities.- Assist users for DMS installation on DWAN workstations.- Assist users for data entries and data corrections.- Creation or de-activation of Component History Record (CHR).- Assist user on different DMS module functionalities (research, report, etc.)- Build customized reports with CAE Mirabel support, and if necessary, have them inserted in the Electronic Reporting System (ERS) system. Assist users in the creation of new Software Trouble Request (STR)- Assess validity of request for additional access or user roles to the database- Support PALMS Users:
- Manage user rights for technician working as librarian.- Assist users for data entries and form functionalities- Support IETM Users:
- Help user to gain IETM access and report problems through proper channel-
- Senior Subject Matter Expert (SME) Services:
- Participate in procedures development regarding new reporting requirements in DMS.- Database Administration: This task relates to optimizing database functionalities, data integrity, and access:- Support data synchronization by monitoring closely the synchronization process of DMS data updates and liaise with Mirabel when a fix is required.- Users Training: With the support of the SMEs, the ASC prepares training material for DMS/ERS, CRS/ILS or PALMS and performs training sessions (could require travelling at different DND locations in Canada). Training sessions may be requested on yearly basis, or when new tools functionalities are deployed, or new personnel are assigned.- Workstations Configuration: The ASCs are responsible of the DMS equipment and dedicated workstations deployment for the wing. In support of the System Administrator, they will carry out the following subtasks before any deployment:
- Assist user when problem accessing DMS/IETM- Ensure all required programs are installed for DMS/IETM access- Install all required programs and windows update when required- Periodically verify computers hard drives for unwanted programs or files- Review and test all equipment before deployment- Support DMS deployment technician during set-up and test the environment before packing.- Minimum of five (5) years related CF-18 or other platform experience- Knowledge of CAE Data Management System (DMS)- Excellent communication skills- Knowledge of Oracle and SQL is an asset- Good Knowledge of Windows Environment- Good Knowledge of PC hardware and software configuration- Self-motivated, dynamic, team player- Strong planning and organizational skill- Demonstrate flexibility and strong assigned tasks ownership as well as ability to work and make decisions unsupervised- Ability to troubleshoot problems- Client satisfaction oriented philosophy
CAE offers you:
- Benefits: fully flexible for you to choose what is important- Retirement: Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP)- Financial Perks: Employee Stock Purchase Plan & numerous corporate discounts- Personal and Family Programs: Physical Wellness Plan & Supplementary Maternity Plan- Work-Life Balance: Remote Work Politics, Flextime & California Fridays all year
Please come and share your passion with us
About CAE
At CAE, we equ