About the Role
* Full time (35‐hour work week)
* Ongoing role
* Based full time in our Penrith & West Ryde offices, with travel to Link Wentworth properties and offices as required
The Team Leader, Sustainable Tenancies is responsible for leading, developing and supporting the Sustainable Tenancies team to deliver high‐quality, person‐centred services. This role plays a key part in helping tenants sustain long‐term housing, improve wellbeing, and access the right supports by using a trauma‐informed, strengths‐based, whole‐of‐service approach. The position requires strong leadership capability, excellent interpersonal and communication skills, and the ability to build effective working relationships across internal teams, support providers, government agencies and community organisations.
Key areas of responsibility include:
* Leading, coaching and developing the Sustainable Tenancies team to deliver high‐quality customer outcomes
* Providing guidance on complex case management matters, crisis response and tenant support needs
* Building collaborative partnerships with internal stakeholders and external support services
* Driving service improvement initiatives and contributing to consistent, evidence‐based practice
* Ensuring service delivery aligns with legislation, policy, quality frameworks and best practice
* Monitoring team performance, reporting on outcomes and supporting continuous improvement
* Promoting and modelling trauma‐informed, compassionate and ethical practice
Who we are looking for
The ideal candidate will have:
* A passion for people leadership and developing high‐performing teams
* Experience in community services, housing support, social work, case management or related fields
* Strong understanding of the social housing sector and the needs of people experiencing disadvantage
* Experience supporting customers with complex needs, including linking them with supports
* Knowledge of policy, legislation and frameworks relevant to social housing and tenancy sustainability
* Highly developed interpersonal, communication and negotiation skills
* Ability to build strong partnerships with service providers, government agencies and community organisations
* Empathy, professionalism and a commitment to social justice and inclusion
You will also need:
* A current NSW driver's licence
* Willingness to comply with vaccination requirements (including COVID‐19 and others as directed)
* A valid National Police Check (issued within the last six months), renewed every five years or as required
How to Apply
If this sounds like you, please click 'Apply' and submit an up‐to‐date résumé and a cover letter addressing your suitability for the position.
Contact
To request a copy of the full Position Description or make any enquiries, please contact:
Mitchell Green, Recruitment Specialist
careers@linkwentworth.org.au
(02) 9159 7569
Who are we and why should you join us?
Link Wentworth is an ambitious and growing housing and homelessness service based in Greater Sydney. With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever. We are committed to improving lives, strengthening communities and providing safe, secure housing.
Link Wentworth offers staff:
* A strong culture of teamwork, empowerment and customer‐centred service
* Career development opportunities and pathways
* Flexible work arrangement options
* Additional leave benefits, including the ability to purchase up to two extra weeks of annual leave
* Competitive salary with access to not‐for‐profit salary packaging
* Meaningful and fulfilling work that makes a real difference every day
+ much, much more!
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