Overview
ProgressIT is a Managed Service & Cloud Platform provider based in West Perth. We offer full ICT solutions which includes equipment, cloud services, and telephony solutions to SMEs. We are going through a period of growth and we are looking for the right individual to join our dynamic, diverse and talented helpdesk team.
The Role
The opportunity is for a Helpdesk Junior/Level 1 technician. You will be training to provide telephone and email support to our client base as part of our helpdesk/onsite team on issues ranging from desktop support to virtual server environment troubleshooting.
Required Personal Attributes
* Pleasant and friendly character
* Strong communication skills
* Ability to work unsupervised
* Have a passion for everything IT
* Flare for troubleshooting and ability to follow a logical process of elimination to solve problems
* Punctuality / Accuracy / Attention to detail
* Able to work as a part of the team toward common goals
* Police Clearance to be provided if successful
Required Technical Attributes
* TAFE Advanced Diploma in Information Technology / Networking or higher
* Sound understanding of Desktop support Windows 10/11 and Windows Server 2016/2019/2022
* Sound understanding of Active Directory, DNS, DHCP, and group policy
* Understanding of Microsoft & Office 365 technologies
* Basic use of all Office applications and some understanding of how to support them
* Solid understanding of networking (switching, routing, VLAN, WLAN, WAN, VPNs)
* Familiarity of physical computer components, server components, NAS/SANs
What's in it for you?
You will benefit from:
* A friendly supportive environment with a focus on team success.
* Meaningful troubleshooting skills, as we keep engineers who open tickets involved all the way through to the end.
* Exposure to a wide range of technologies through our diverse offerings.
* Exposure to a virtualised infrastructure at an enterprise scale.
How to apply?
Click on Apply button to submit your application. Recruiters please note, we do not outsource the hiring process.
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