Head Of Operations - Digital Publishing & Media Perth is OK! is WA's leading independent media company, built to celebrate everything great about living in the west. We're a modern, digital-first publisher with a strong focus on local news, video storytelling, and multimedia content creation. With 1.6M social media followers, 110,000 newsletter subscribers, and 250,000 unique monthly website visitors, we help brands connect with local communities through content that is authentic, relevant, and distinctly Perth. We've partnered with many high-profile clients and agencies, delivering content that reaches West Aussies where they are - whether it's through mobile-first video, breaking news, or branded content. With a loyal following and strong local presence, Perth is OK! is now stepping into a new growth phase with bigger commercial opportunities on the horizon. We're looking for an experienced and hands-on Head of Operations to help us capitalise on those opportunities and lead the business forward. Why this role exists With a growing team of 9, the founders seek a driven and experienced Head of Operations to take charge of daily operations, enabling strategic expansion into new channels and offerings. Perth is OK! operates across two core streams: Organic content Commercial content While the editorial and social teams drive high-performing stories and day-to-day output, they also work closely with the sales team to deliver commercial campaigns. Client relationships are a critical part of our commercial engine, and we're seeking someone with proven experience in managing and growing these relationships. This role is ideal for someone who thrives in a fast-moving media environment and can elevate and streamline our commercial delivery. The Head of Operations will ensure we seize bigger opportunities and execute them with precision and impact - strengthening our reputation with agencies and direct clients alike. Core Responsibilities Commercial Campaign Delivery Own and oversee all major commercial campaigns from end to end - from planning and approvals to execution and delivery. Act as the primary point of contact for high-value campaign clients, agency partners, and internal teams. Ensure commercial content meets client objectives, aligns with our brand standards, and is delivered on time and within budget. Collaborate with Sales, Social, Editorial, and Production to ensure smooth cross-functional delivery of campaign assets. Focus on the commercial arm of the business, with responsibility for the success of paid partnerships and advertising campaigns. People & Culture Lead all HR processes (hiring, onboarding, engagement, reviews, exits). Foster a high-performance culture built on trust, diversity, and continuous learning. Ensure compliance with employment laws and address cultural concerns proactively. Attend and support weekly functional meetings (Social, Sales, Editorial, Production). Align pods to quarterly KPIs, resolve resourcing conflicts, escalate only strategic issues to founders. Embed accountability and continuous improvement. Growth Execution Translate founder-level goals into executable projects that grow audience and revenue. Lead cross-functional go-to-market plans. Manage freelancers/vendors to deliver on time and within budget. Test and scale initiatives using data and ROI analysis. External Relations Represent the brand with clients, agencies, and media bodies. Support high-value sales opportunities and represent Perth is OK! at industry events. Resolve client escalations professionally, involving founders only when strategic. Commercial Stewardship Drive financial performance (P&L, budgeting, resource planning). Improve cost efficiency across platforms, pods, and suppliers. Deliver accurate, insightful reporting for founder decision-making. Key Success Metrics Metric - Weight % Client & staff satisfaction (renewal rate or NPS) - 25% Pod KPI delivery (on-time, on-budget) - 25% Candidate Profile Senior leadership experience (GM, COO, Commercial Director, Head of Operations or similar) within media, publishing, or digital agency environments. Proven success growing revenue and scaling operations while safeguarding team culture. Experience leading multidisciplinary teams across sales, creative, content, and operations. Confident spokesperson and presenter with strong industry presence. Deep understanding of digital content, ad yield, and social media-led campaigns. Commercially sharp, data-literate, and systems-savvy (HRIS, CRMs, project tools). Knowledge of Australian employment law and operational compliance. Reporting & Structure Reports To: Founders Direct Reports: All staff & consultants Meeting Rhythm: Weekly leadership huddles, monthly financials, quarterly KPI resets Match the selection criteria? Click the APPLY button now! For a confidential conversation, contact: Salary match Number of applicants Skills match To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. J-18808-Ljbffr