Job Description
Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.
Job Description - Grade Specific
Service Delivery Manager - Ensure that the managed areas within service are performing to contractual targets and identify service improvements where appropriate. In addition, SDM are acquiring a thorough understanding of the clients business and are starting to develop relationships with client representatives, identifying ways of adding value. SDM manage some aspects of day-to-day operations with a focus on achieving SLAs and KPIs for relevant areas. SDM are responsible for providing in-scope services for specific areas, with assistance from technical leads.
What you'll love about working here
You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You'll love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called 'Celebrate'.
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