4 days ago Be among the first 25 applicants
Are you an expert in electronic device repairs with years of hands-on experience in diagnostics, micro soldering, and advanced fault analysis? Do you have the skills to lead repair operations and resolve complex technical issues across a wide range of digital gadgets? If so, we want you to bring your senior expertise to our head office repair team. Key Responsibilities: Repair various electronic devices, including smartphones, laptops, and tablets, addressing both hardware and software issues. Perform advanced-level diagnostics and repairs on smartphones, laptops, tablets, and other electronic devices, resolving both hardware and software issues. Handle all complex and high-level repairs at the head office, including intricate logic board repairs, micro soldering, and component-level fault diagnostics. Diagnose and troubleshoot technical problems for customers, utilizing your expertise in micro soldering and logic board repairs. Employ advanced diagnostic tools to identify component-level faults and perform meticulous electronic repairs. Provide expert advice on technical issues, manage retail sales of electronic accessories, and ensure exceptional customer service. Develop and implement solutions for both software and hardware challenges to meet customer needs and satisfaction. Maintain and replace damaged or faulty components to keep devices in optimal condition. Document repairs and service histories accurately using specialized software, ensuring comprehensive task records. Set up and manage computer networks, oversee stock and inventory, and maintain an organized and clean workspace. Communicate effectively with customers through various channels, including in-person, phone, email, and live chat. Handle daily operations, process payments, and refurbish screens and other components as required. Qualifications and Experience: Relevant qualifications, such as a Certificate III in Electronics and Communications or equivalent. A minimum of 3 years of experience in electronic device repair. Proficiency in micro soldering and component-level diagnostics. Excellent communication and customer service skills. Ability to multitask and excel in a fast-paced environment. Experience in retail sales and inventory management is a plus. Why Work With Us? Join a dynamic team that values your technical expertise and supports your professional development. This role offers an opportunity to make a meaningful impact in the tech industry, helping customers and enhancing their devices' performance. Apply now to become part of our team and take your career to the next level
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Retail
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Truganina, Victoria, Australia 4 days ago
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