Job Expectations
An exciting opportunity has presented itself to join the WA services team in Perth as a Field Engineer working on the nbn network.
The Field Services (FS) Team within Chief Operations Business Unit provides Field Workforce capabilities across all technologies for Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults and Quality Inspection.
A bit about your role
Based in Perth, your new role as a Field Engineer will focus on representing nbn's Field Services team in all field-based assurance and build activities specifically related to the nbn network. You will be responsible for supporting network integration, augmentation, and upgrades, as well as conducting field audits and ensuring connect quality and Delivery Partner performance.
This role demands high-level field support, including frequent statewide-travel, scheduled after-hours work, and participation in an on-call roster to respond to urgent escalations and service issues.
Role expectations
This role involves network assurance across nbn's passive and active infrastructure, with a strong emphasis on the FTTP, 5G & HFC (Hybrid Fibre-Coaxial) network. The successful candidate will be responsible for overseeing assurance activities and executing network element upgrades. The role demands on-site technical support, resolution of escalations, and a deep understanding of GPON, DWDM & Ethernet architecture, RF fundamentals and operations.
A bit about you
The ideal candidate will have a strong technical background in maintaining and restoring telecommunications infrastructure, with hands-on experience in field-based assurance and fault resolution. Expertise in FTTx technologies such as FTTP is advantageous, but a deep understanding of Telco architecture and operations particularly building/commissioning both inside and outside plant network equipment devices. Familiarity with network assurance protocols across technologies like Ethernet, DWDM, and GPON.
You'll be a natural problem solver with a methodical approach to troubleshooting and escalation management. The role requires a quick learner who can adapt to evolving technologies and field conditions. Flexibility, resilience under pressure, and the ability to manage competing priorities are key traits. You'll also be a highly organised team player who brings a constructive mindset and a proactive approach to challenges and capable of thriving in a dynamic and fast-paced field environment.
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