Ozlocal is an Australian Managed Service Provider (MSP) delivering IT support across hospitality, retail, and SME clients. We require a highly capable remote IT support technician to join our team, working alongside our lead technician.
The successful applicant must be comfortable in an MSP environment — juggling multiple client requests, managing priorities, and working with our RMM (Atera) to deliver structured support.
Key Responsibilities:
- Handle Level 1/2 tickets across Microsoft 365, Windows, networking, and hardware.
- Manage Microsoft 365 tenant migrations (mailboxes, shared mailboxes, distribution groups).
- Administer Intune policies, Teams, and OneDrive setups.
- Work with Atera for monitoring, ticketing, and remote access.
- Document solutions and update knowledge base.
- Escalate complex cases appropriately while ensuring end-user satisfaction.
Requirements:
- Previous experience working for an MSP (or equivalent multi-client support environment).
- Strong skills in Microsoft 365 migrations and administration.
- RMM experience (Atera preferred, but Datto/Kaseya/SolarWinds accepted).
- Networking fundamentals (DNS, DHCP, firewalls, VPNs).
- Solid troubleshooting methodology and ability to work independently.
- Fluent English and good written communication.
- Availability during Australian business hours.
Nice to Have:
- PowerShell scripting for automation.
- Cybersecurity awareness (MFA, conditional access, Defender).
- Experience with hospitality POS or multi-site environments.
Why Work With Us: Growing MSP with strong client pipeline, clear direction from lead technician, and long-term contract opportunities as we expand.
Minimum 1-2 years of MSP experience required. Ability to independently perform Microsoft 365 tenant migrations required. Australian work rights required for this position.
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📌 IT Support Specialist
🏢 Ozlocal Australia
📍 City of Monash