The Customer Service Representative – Physical Sales role at Sony Music Entertainment Australia will support the physical sales function of Sony Music product.
NOTE: This role is a 12‐month maximum term contract position, part‐time 3 days a week (or equivalent). Monday is mandatory; other 2 days are negotiable.
What you'll do
* Compile and track necessary logistical information for new product/program launches (SKUs, product titles, product descriptions, imagery, etc.).
* Cultivate and maintain strong relationships with independent retail partners.
* Manage order processing and coordinate with the warehouse to oversee inventory allocation, packing, and shipping.
* Support stock forecasting, inventory levels, and supply chain logistics to ensure timely distribution.
* Oversee artists tour stock management, process orders and ensure adequate inventory levels for touring events.
* Coordinate and execute mail‐outs.
* Provide support for artist in‐store events, ensuring smooth execution.
* Generate pre‐order, sales, and inventory reports.
Who you are
* Label and/or distribution experience in physical retail sales preferred.
* Knowledge of physical retail outlets.
* Strong organizational skills with the ability to multi‐task, attention to detail, and a commitment to follow‐through.
* Strong computer skills, including Microsoft Office, Excel, PowerPoint, and SharePoint.
* Position is relationship focused, requiring excellent internal and external communication skills and professional diplomacy.
* Self‐starter with the ability to adapt to a rapidly changing business environment and evolving workload; must be flexible.
* Strong passion for and knowledge of music.
What we give you
* You join a global community with the opportunity to channel your passion every day.
* Investment in your professional growth and development enabling you to thrive in our vibrant community.
* The space to accelerate progress, positively disrupt and create what happens next, and to contribute to our social impact, diversity, equity and inclusion initiatives.
* An excellent range of benefits such as private health benefits, life insurance, inclusive paid parental leave, emergency back‐up childcare, LinkedIn Learning, Novated car leasing options and industry discounts.
As an active part of a culturally and socially diverse society, Sony Music's aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual's sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.
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