You are passionate about building relationships with stakeholders. We are proud to support our distribution channel partners. Together, we can deliver exceptional customer outcomes. See yourself in our team. Customer Service Lending (CSL) is CommBank's public face, offering innovative banking solutions to over ten million personal and small business customers with top-tier products, services, and world-class systems. The Insurance and Retail Advice team manages strategy, operations, and distribution of the Bank's wealth products via retail channels, including CBA branches, Mobile and Personal Lenders, and Premier Banking Relationship Managers. About the opportunity Join an energetic, collaborative team to support distribution channels safeguarding customers' financial well-being, especially in general insurance. You will also assist stakeholders with change management, ensuring effective engagement with new and exciting insurance products. This role currently supports Western Sydney, though this may evolve in line with business needs. More specifically, you will: Join our dynamic team, supporting distribution channels and stakeholders, and engaging with new insurance products and change management. Engage frontline managers and lenders to help them have the next best conversations with customers about general insurance protection. Leverage your relationship management and influencing skills to build success with our distribution partners. Build and execute plans with key stakeholders to deliver outstanding customer outcomes. Provide training and support to build skill of our frontline team members along with business performance management to our frontline leaders. Provide coaching, support and upskilling across the region, working closely with Team Managers and Executive Managers to ensure consistent capability uplift. Support communication and implementation of business changes, including new products, system updates and process enhancements. We're interested in hearing from people with: Solid experience in coaching and facilitation, as well as change management experience. Empathetic listening skills, who can understand others' objectives and issues while achieving their own. Solid experience in Financial Services and protection knowledge and experience. The ability to engage and gain stakeholder buy-in for general insurance products. Excellent time management and the ability to cover a large region and customer base. Strong understanding of frontline systems and how teams interact with customers. Proven ability to influence and build capability within frontline teams. Tertiary business, marketing, or financial qualifications, plus personal advice certification, are advantageous. If this sounds like you, apply now! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 17/05/2026