We embrace diversity, inclusion and belonging
Key Responsibilities
* Manage overall PnL for EUX services in the APAC region.
* Line‑management accountability for Operational resources (200+ employees) spread across the region.
* Accountable for achieving delivery goals (customer‑specific SLA and KPIs) in large and complex enterprise environments using multiple tools and technologies.
* Define and execute local strategies for Service Delivery ensuring alignment with global functional requirements and objectives.
* Enable the business with futuristic technologies, innovation and thought leadership.
* Develop a global strategy to continuously innovate end‑user services, delivering measurable improvements in experience and productivity.
* Partner with business unit leaders across APAC to build influential relationships and ensure alignment with organizational goals.
* Foster a high‑performing team culture through effective coaching, trust and accountability, ensuring transparency and ethical conduct.
* Establish career paths, training and engagement of people in their respective domains as well as cross‑functional.
* In conjunction with HR and talent acquisition teams, define and execute resource management strategies to meet current and future business demands.
* Drive client satisfaction using continuous service improvements in technology & process.
* Senior escalation point, both internally and with customers.
* Partner Charset with client‑facing teams to engage with customers on business needs and build necessary IT solutions / improvements / scope extensions as required.
* Drive cost optimisation against current baseline via automation / efficiency.
* Identify and execute opportunities to drive revenue and margin growth.
* Drive productivity and quality KPIs for the team as well as the mechanisms to track them.
* Analyse the ever‑changing technology landscape and provide advisory services to clients on potential impact on managed services.
* #LI‑AL1
Key Skills and Experience
* Candidate with 15+ years of digital workplace services experience, with at least 8 years as a people leader.
* Ability to work, manage and influence across functional, geographical and cultural boundaries.
* Leadership experience in a large geographically spread technical environment.
* Politically aware with astute business acumen in a matrix‑management environment.
* Strong and decisive influencing skills with a high level of emotional intelligence.
* Strong experience in Service Desk (Contact Centre, ITSM, Automation, Analytics Tools and platforms) and End Point Operations (Microsoft Azure Cloud within M365 stack on Intune, Endpoint Manager, Office 365, Collaboration tools).
* Natural technologist and innovator who strives for excellence.
* Experienced people leader capable of managing a team of 200 or more members.
* Ability to bring teams together to “be the best they can be” in highly pressurised environments.
* Change agent that drives functional, technical and behavioural changes to deliver the next.JMenu of services to customers.
* Agile thinker who is adaptable to changes in markets, operations and technology to continuously deliver.
* Excellent communication and presentation skills – both internally and externally to customers/industry specialists.
* Experience in managing local Government customers and a good understanding of governance structures is desirable.
Essential Must Have
* Australia NV1 clearance.
* #LI‑NV1
Unisys is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that. Every day, we push the boundaries of what’s possible, going beyond better to unleash real change. Across regions, industries and contexts, we apply पॉmyised expertise and advanced technologies to strengthen and transform teams coñ-déprocesses maybe. To learn more about Unisys visit us at www.unisys.com.
Benefits
* Career progression and development opportunities.
* Flexible working arrangements.
* Education reimbursement program.
* Corporate discounts.
* In‑house training facilities.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic інформація, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
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