Customer Support and Administration Specialist
This role offers an excellent opportunity to join a growing company as they continue to develop innovative technology-based healthcare solutions across Australia and New Zealand.
The Role:
We are seeking a highly skilled customer support specialist with strong organizational and communication skills to manage orders, provide product guidance, and assist with administrative tasks. Key responsibilities include:
* Managing customer inquiries and orders in a timely and efficient manner
* Providing guidance on product selection to ensure customer satisfaction
* Assisting with health fund and home care package enquiries
* Completing administrative and sales support paperwork
* Invoicing customers
* Providing after-sales support
Requirements:
To be successful in this role, you will need:
* Minimum 5 years of customer service experience
* Excellent communication and interpersonal skills
* Strong organizational and time management skills
* Intermediate knowledge of Microsoft Office Suite
* Experience with CRM systems
* Able to work in a fast-paced environment and adapt to change
Benefits:
You will enjoy working in a supportive team environment with opportunities for professional growth and development. Benefits include:
* Flexible working hours
* Opportunities for career advancement
* A positive and dynamic work environment