Job Summary
The Assessment Officer plays a pivotal role in the investigation, assessment, and determination of matters related to the delivery of services. This encompasses building disputes, home warranty insurance claims, licensing, and compliance.
Key Responsibilities:
* Process licensing, insurance, and dispute management matters in accordance with delegation, including declining claims.
* Conduct performance audits of contractors and certifiers, investigations of breaches of legislation administered by the Department, and prepare reports/recommendations.
* Undertake research for cases and projects.
* Represent the Department in promotional and educational activities.
* Participate in planning and change management activities, making recommendations for improvements.
* Collect industry intelligence to ensure proactive service delivery.
* Perform general administrative duties and support communication across the Department networks.
* Provide exceptional customer service to all staff of the Commission and external customers.
* Manage cases using research, decision-making, planning, and report writing skills.
* Apply, interpret, and provide advice on, and implement legislation and policy.
Requirements
Individuals seeking this role should possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. They will need strong research and analytical skills, with the ability to apply knowledge and expertise to complex situations.