At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
We are expanding our team and seeking passionate Customer Care Consultants to join us in our dynamic work-from-home environment. This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.
As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities include providing information, discussing available options, and advising on services that support independent living at home, along with short‐term and long‐term care solutions.
Responsibilities
* Answer inbound calls from families and carers.
* Provide information on available services and options.
* Advise on short‐term and long‐term care solutions.
* Assist with independent living at home.
Requirements
* Australian based role; must reside in Victoria, New South Wales or Queensland.
* Full time – 38 hours per week; 5 shifts per week on a rotational roster (Mon‐Fri 7 am‐10 pm, Sat 9 am‐4 pm). Shift times are AEST.
* Availability to work the full rotational roster; roster released 2 weeks in advance.
* National Police Clearance required.
* Full work rights to work within Australia.
* Completed paid training and provided additional support while settling in.
Technical Setup Required
* Windows 11 based PC or laptop with i5 processor, 8 GB RAM (or equivalent).
* 50 Mbps download and 20 Mbps upload speed minimum.
* Windows Defender turned on; anti‐virus installed.
* Two standalone monitors (not including laptop screen).
* Stable, hard‐wired NBN internet connection – no hot‐spotting, tethering or Starlink.
* Headset with microphone.
* Smartphone Android 9 or iOS 15 (no Macbooks).
Qualities of a Successful Customer Care Consultant
* Exceptional Customer Service Skills – provide outstanding service to customers addressing their needs efficiently.
* PC Literacy – experienced with multiple computer platforms and software.
* Adaptability – manage inbound calls in a busy contact center while maintaining composure.
* Multitasking – juggle multiple tasks while listening and responding promptly.
* Clear Communication – excellent verbal and written communication.
* Learning Mindset – willingness to acquire new skills and stay updated on process changes.
* Meeting KPIs – consistently meet output and quality KPIs and competencies.
Benefits
* Financial and non‐financial incentives – part of a high‐performance culture with rewards.
* Career Growth – internal career pathways for progression and development.
* Health and Well‐being – wellness program and 24/7 personal safety service.
* Employee discounts – savings on technology, phone bills, fuel, groceries, fashion, restaurants and entertainment.
* Employee Referral Program – reward for referring successful candidates.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.
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